Midsouth Chamber of Commerce (a): The Role of The Operating Manager in Information Systems

MIDSOUTH CHAMBER OF COMMERCE (A): THE ROLE OF THE OPERATING MANAGER IN INFORMATION SYSTEMS

Executive Summary

A lot of business organizations or industries nowadays have their information systems to support the day to day operations of the business and to make the work more convenient to the workers. In an information system there are several persons that are involved. One of the stakeholder is the operation manage/operating manager. Operating manager administers and maintains information technology systems. It provides information technology operations functions to offices for the organization's standard hardware, software and voice/data network solutions. It is also responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment. He is also responsible for local inventory maintenance and software license management. Operating manager is responsible for maintenance of systems documentation such as operations manuals. They serve as the technical and communications liaison to and from stakeholders and office key users for IS communications, initiatives, needs assessments, etc. He provides consulting/training/education services such as data management and staff training/orientation for standard systems and also serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment. He is responsible for monitoring data backups in offices to ensure that they are completed on a regular basis. Some of their financial and supervisory responsibilities are analyzing situations, evaluate alternatives, and implement solutions within standards, interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances. Financial responsibility

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