Ceat Resolving Customer Service Within 24 Hr

Company name: Ceat

Topic Name: Resolve Customer Complaint within 24 Hours

Introduction: 

CEAT is one of the leading tyre manufacturing company of India and subsidy of RPG group. CEAT supplies approximately 165 million tyres a year and manufactures tyres for cars, construction vehicle, auto rickshaws, forklift etc. The capacity of Ceat tyres is over 800 tones per day.  With huge company there comes responsibility about customers. This paper is all about resolving customer complaints.

Customer complaints are informal complaints with expression of dissatisfaction to a company or public service provider about services and products.

Literature Review:

Make easy customer service for customer to complain which will help your company to improve more too. In which customers who informed you about complaints updated you about your services. If things are unable to work then customers know first about it. Customers who are unhappy with your service tell more number of people than who are happy with your services. In business always used feedback form. Do surveys to find solution of dissatisfaction and change services to change their opinion about company from passive to active.

By resolving customer complaint on first contact, company saving additional cost and build customer confidence. A call back involve two or more employees which increase cost which is more than call which is handled effectively at right time. In complaint handling system, it is must to used technology. Used your system to develop database of complaints and fix it. In business, information about customer complaint is very useful and it is presented to everyone including management so that organization can understand more about customer expectation.

Give response to complaints quickly which will give you loyalty. you will get customer satisfaction  by doing right job at the right time with effective management with maximum customer loyalty. By recruiting and hiring best person for customer service job. The person will get customer service and complaint resolution job  after lot of patience about customer and experience in their field. Company specialist should learn system of the company to get promoted.

Resolve Customer Complaint within 24 Hours

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