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Provide Superior Customer Service and Quality

Autor:   •  June 17, 2012  •  Essay  •  594 Words (3 Pages)  •  1,020 Views

Page 1 of 3

We (core and informed customer group) strongly believe that a customer’s perception of value and satisfaction begins with an initial purchase and continues throughout the actual ownership and the overall service experience. A company must maintain a healthy relationship with customers and exceed customer expectations. This relationship can build trust, confidence, and loyalty from the customer to the company. The company must provide product or service in an exceptional way to surpass customers’ expectations. Though we appreciate Walmart green and innovative inventions as a part of sustainability initiative but there has been an increased concern that Walmart offers substandard products, inferior quality, poor customer service, obsolete products especially considering clothing line, and overall negatively impacts the health of communities

Provide superior customer service and quality

There has been an increased concern that Walmart offers substandard products, inferior quality, poor customer service. For example: Adidas AG, the second-largest maker of sporting goods globally, said that a house brand of shoes sold at Wal-Mart may injure those that wear them. Now that's quite a statement about product quality. Providing superior customer service and quality is vital to having success in any business. A customer is prone to buying a product from a company again when it appears that the company has surpassed customer expectations. And, Wal-Mart Inc. one of the most profitable companies in the world, attributes exceeding customer expectation to the deceased CEO and company founder, Sam Walton. Providing superior customer service and quality with cost value proposition will increase profitability, enhance customer relationship and bolster the Walmart objective of sustainability.

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