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Email in Business Communications

Autor:   •  September 4, 2013  •  Research Paper  •  1,549 Words (7 Pages)  •  1,015 Views

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Technology has provided many of man's needs. The Internet has been a source of much information but it is has also become a channel of communication through the e-mail. E-mail is one wonder of the modern world. It can be used to communicate anywhere around the world only with the use of a computer and it is virtually free of charge. Unlike a telephone where you need to pay bills and much more if it is an international call. With the Internet, these bills are eliminated. The Internet has also provided better ways of communication. This research answers the question on how e-mail has changed business communications.

E-mail has forced a lot of changes in business communications, it has become an effective marketing and promotional tool. For employees, it is a new more convenient way of communicating in the workplace. It allows for sending of important files for reduced paperwork and it is also cheaper than making regular phone calls. It also has a written record of the communications which makes it very reliable. Many people, including businesspeople, now prefer communicating through e-mail compared to the telephone, but for an e-mail to be an effective communication tool, one must need to know how to write an e-mail. It is written just like how you would write any business correspondence aside from a few differences. The advent of technology has revolutionized how people communicate. It was not long ago when letters were used for business communications. It is not convenient because letters are being sent to multiple addresses. A messenger still needs to go to the post office to pay for postage and drop the letters. With technology, there is now an easier and more convenient way of sending business communications through the internet. E-mails do not cost anything and you can send your letter to a number of recipients in an instant. The technology has proven its significance in the business industry.


E-mail has become of the easiest ways for a business to reach potential clients. In just a few clicks, clients can get a quick glimpse of what the company has to offer. This has become a rather effective business tool since it a low cost form of communication and it is efficient. E-mails have been known to generate sales and be used to let clients know of upcoming events that have an effect on them as well as a promotional tool for the business (Senour, 2005).

Because of the efficiency of e-mail, many people, even from the business world prefer communicating through e-mail. According to a study done by META Group Inc., 80 percent of businesspeople believe that e-mail has become a more valuable tool in business communication compared to the telephone. The study also indicated that these people believe that it is more inconvenient if they lose e-mail compared to losing a telephone. Top three reasons why these people prefer e-mail


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