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Business Communication Trends Paper

Autor:   •  October 1, 2011  •  Case Study  •  1,054 Words (5 Pages)  •  1,250 Views

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Business Communication Trends Paper

In previous years an organization could communicate with the employees through an e-mail, memorandum, meetings, and phone calls. Over-use of these types of communication was considered impersonal and more like a dictatorship, which alienated a number of employees causing them to leave the company. Business Communications have changed over the years helping to improve management’s communication styles and relationships with their employees. This paper will review the role business communications play in an individual’s day-to-day activities at work. How it helps an individual manage his or her daily work activities, trends identified in a current or previous workplace, and message types that result from the trends.

According to Business and Administrative Communication (2008), “communication takes many forms: face-to-face, or phone conversations, informal meetings, presentations, e-mail messages, memos, reports, blogs, text messaging, and Web sites” (p. 5). Business Communication plays an important role in one’s day-to-day work activities; it clearly defines the expectations of management during the course of the day. Management has implemented a form of communicating information to its employees through the use of homerooms three times a week, each day an employee facilitates these homerooms requesting important items that will be discussed from either an employee or management. During the 15 to 20 minute timeframe leadership informs the departmental employees about impending changes that will be implemented and its purpose. He or She states the department’s current focus, purpose, and required outcome for the week; the information helps to redirect everyone’s priorities during this timeframe.

For instance, a supervisor informs the department the need to decrease the days sales outstanding (DSO) by 10 days; therefore, the team should focus his or her attentions on moving accounts to legal or adjusting. The information provided to the team has provided the departmental expectations and allows the team to begin to work accounts that have exhausted appeal efforts either sending the account balances to the legal department for further action or adjusting the balances off the books because the account has been paid according to the agreement between the insurance company and the organization. Upon completing the project to decrease the days sales outstanding (DSO) by 10 days employees begin to focus his or her attentions on collections for both short paid and no pay accounts, and responding to e-mails from internal and external customers. Management has built solid relationships with his or her employees, has a thorough knowledge of the company believing in the mission, vision, and values of the company he or she communicates with determination, and integrity to each employee.

An organization relies on leadership’s ability to communicate


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