Service Excellence Free Term Papers
Last update: December 2, 2015-
Microsoft Paper - the Company and Product - Service
Briefly Describe the company and product/service. Microsoft is a multinational computer technology corporation. The history of Microsoft began on April 4, 19, when it was founded by Bill Gates and Paul Allen in Albuquerque. Its current best-selling products are the Microsoft Windows operating system and the Microsoft Office suite of productivity software. Starting in 1980, Microsoft formed an important partnership with IBM that allowed them to bundle Microsoft's operating system with computers that they sold,
Rating:Essay Length: 1,473 Words / 6 PagesSubmitted: July 5, 2012 -
Application Service Provider (asp)
An Application Service Provider (ASP) delivers software functionality to its customers over the internet. The software executes from a remote location and data is stored remotely. This model of service delivery has potential economic advantages relative to models in which software is executed and data is stored locally (on your computer’s hard drive, for example). The factors that drive ASP emergence are: • Speedy implementation. Setup time for services acquired via the ASP model was
Rating:Essay Length: 376 Words / 2 PagesSubmitted: July 9, 2012 -
Grandview Global Financial Services, Inc
Discuss the role of performance management in establishing and maintaining corporate culture. Performance management is prospective system designed improve performance. Performance appraisal is a minor subset of performance management, which focuses more on planning for performance and positive and corrective and corrective feedback to help in employee continue good performance and improve poor performance. The lynchpin making all these services work well is the quality of the employees and the degree to which they are
Rating:Essay Length: 754 Words / 4 PagesSubmitted: July 29, 2012 -
Describe the Developments in Mobile Phone Services, and Assess the Impact of This Phenomenon on Society in Your Country
The dramatic technical development of mobile devices and mobile technology offers more possibilities for lives. Due to its prominent mobility, flexibility and usability, mobile phones, on a massive scale, are regarded as necessities in everyday life. Being at the cutting edge of emerging technology, mobile phone services in China grow out of nothing and expand from small to big merely over the past decade. The booming of mobile phone services in Chinese market has given
Rating:Essay Length: 802 Words / 4 PagesSubmitted: August 21, 2012 -
Customer Service
The customer I believe is the heart of every company's business structure. No matter the types of goods and / or services the organization provides, without the customer, that organization could never make any sales. Therefore; for a business to be successful and keep up with competition, it has to commit to meeting and exceeding customer's satisfaction. Companies need to provide customers with products and services that meet the customer's needs. Besides creating a product
Rating:Essay Length: 819 Words / 4 PagesSubmitted: August 22, 2012 -
Telecommunications Vs Information Services
Table of Contents Introduction …………………………………………………………………………………………………………3 Background…………………………………………………………………………………………………………..4 Recommendations………………………………………………………………………………………………..7 • User and ISP Cooperative (Option 1)………………………………………………………….7 • Website Accessibility Certification (Option 2)……………………………………………7 • Top-Level Domain Classification (Option 3)……………………………………………….8 Legal, Technical, and Regulatory Considerations………………………………………………….8 • Option 1……………………………………………………………………………………………………..9 • Option 2……………………………………………………………………………………………………..9 • Option3 …………………………………………………………………………………………………….10 Summary…………………………………………………………………………………………………………….11 Works Cited………………………………………………………………………………………………………..12 Introduction An ongoing topic for debate is how to create, implement, and enforce regulations for information services, more specifically…the internet. The Federal Communication Commission (FCC) is the Government appointed regulating body that
Rating:Essay Length: 2,618 Words / 11 PagesSubmitted: August 26, 2012 -
Report on Community Service "our Generation, Our Hope'
Report on Community Service “Our Generation, Our Hope’ SK. Tikolod Tambunan On the 20th April 2012, one event was held which is the Community Service at the SK Tikolod Tambunan with the theme, “Our Generation, Our Hope. The event was organized by 49 students which is us, come from BBA Marketing and BBA Economy semester 3 students. Our lecturer, Madam Cynthia and Miss Emyliana are present with us as an official attendant of this community
Rating:Essay Length: 347 Words / 2 PagesSubmitted: September 2, 2012 -
Introduction to Services Marketing
3 Chapter 1 Introduction to Services Marketing In general, goodscan be defined as objects, devices, or things, whereas products refer to both goods and services. A serviceis any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Serviceis the
Rating:Essay Length: 3,561 Words / 15 PagesSubmitted: September 7, 2012 -
Human Service Professional
(The goal) This means that human service professionals are committed to helping people develop the necessary skills to become self-sufficient and function at their optimal level within society The chief goal of the human service professional is to support individuals as well as communities function at their maximum potential, overcoming personal and social barriers as effectively as possible in the major domains of living. human service professionals have helped make great strides in reducing prejudice
Rating:Essay Length: 343 Words / 2 PagesSubmitted: September 12, 2012 -
Service Vehicles Reservation/scheduling and Utilization
BRIEF HISTORY Land Bank of the Philippines is a government owned and controlled corporation with multiple branches and subsidies existing nationwide. The Zamboanga-based units of LBP consist of the ORH, Zamboanga Main Branch, Zamboanga Centro Branch, Zamboanga WMSU E.O., Zamboanga Lending Center, Agrarian Operations Center, Development Agriculture Center, Field Legal Services, and the Zamboanga Accounting Center, each to its own functions and operations which utilizes only three service vehicles for its daily traveling transactions as
Rating:Essay Length: 7,512 Words / 31 PagesSubmitted: September 12, 2012 -
Hutchinson Gas Service Company Case
Summary The main objective of this case study were to analyze, and formulate two alternative transportation problem. And then computing the present values of the two alternatives. The first alternative states that the company has facilities in Indianapolis, Lafayette, South Bend and Terre Haute, and ships from those facilities to costumer. The second alternative, which is given to our group, was suggesting to open a new facility at Marion. For both alternatives transportation problems formulated
Rating:Essay Length: 1,182 Words / 5 PagesSubmitted: September 27, 2012 -
Overview of Company and Products/services
Overview of Company and Products/Services Persian Flor (PF) Company will tend to be the leader of greenhouse manufacturing sector in Iran. It is a subdivision of Ashianeh Sabz Tehran Company and it will offer 3 types of greenhouses for producing cut flowers and vegetables align with supportive services which will lead to fulfill customers' demands and concerns. Main aspects for guarantee PF's success will be affordable price, full range of services, high quality material and
Rating:Essay Length: 943 Words / 4 PagesSubmitted: October 7, 2012 -
Babysitting Service
Babysitting Service A Marketing Plan Presented by: Reva Leanna Rodriguez Table of Contents Page 1. Background …………………………………………………………………. 1 2. Company Description ……………………………………………………….. 1 3. Strategic Focus and Plan…………………………………………………….. 1 • Mission Statement……………………………………………………... 1 • Goals…………………………………………………………………… 2 4. Competitive Advantage ……………………………………………………… 2 5. Situational Analysis ………………………………………………………….. 3 • SWOT Analysis…………………………………………………………. 3 • Environmental Forces…………………………………………………… 3 • Consumer Analysis……………………………………………………… 4 6. Market product Grid ………………………………………………………… 5 • Service Offering………………………………………………………... 6 • Service Strategy………………………………………………………… 6 7. Break-Even Point
Rating:Essay Length: 2,688 Words / 11 PagesSubmitted: October 12, 2012 -
Hallington Utilities Services
Hallington Utilities Services This case deals with the issues facing Marion Forbes in her new position of senior human resources manager with Hallington Utilities Services. Brand new in her role she is faced with a memo from the CEO, John Swatridge, stating she will have her work cut out for her. His feelings were that the established HR department was not ready for the challenges ahead. These challenges will be brought to light later in
Rating:Essay Length: 515 Words / 3 PagesSubmitted: October 21, 2012 -
Empowering the Service Employee
1. Introduction Competitive advantage potential, and the overall decline in customer satisfaction with services, it seems that the potential and opportunities for companies who can excel in services marketing, management, and delivery have never been greater, or more important (Zeithaml & Bitner, 2003). However now, some companies are creating and adding value to services through focusing on people as a differentiating factor. In the eyes of the customer the employee is the service. Every employee
Rating:Essay Length: 7,417 Words / 30 PagesSubmitted: November 3, 2012 -
Roberts Auto Sales and Service Case Study
Opportunity: After working in Roberts Auto Sales and Service (RASAS), Vicky Roberts, inherited the business from her dad. Roberts capitalized her knowledge and experience to build her business into a diversified and successful mini-empire. Roberts always had a passion for high-performance Mustangs and acquired a 1965 Shelby Mustang GT 350 that needed alot of work done. Based on her experience, Roberts noticed customer demand for restorations of vintage cars. Shelby will like to restore her
Rating:Essay Length: 324 Words / 2 PagesSubmitted: November 7, 2012 -
Literature Review for Malaysian Airlines Services and Aviation Industry
Literature Review Global Aviation Industry The aviation industry has been identified as one of the more intangible service industries (Clemes, Gan, Kao and Choong, 2008) and plays an important role in the global economy (Tiernan, Rhoades and Waguespack, 2008). Flint (2010) has recently summarized that the worldwide aviation industry is expected to generate about US$ 545 billion in 2010, a jump of about 13% from the slump year of 2009. Over the past decade, the
Rating:Essay Length: 2,825 Words / 12 PagesSubmitted: November 28, 2012 -
Salesforce.Com: Cloud Services Go Mainstream
What is Salesforce.com? Salesforce.com comprised of its customer relationship management (CRM) and other application software solutions service leased over the internet, instead of being installed onto hardware like most traditional software. The company was created in 1999 by Marc Benioff a former executive at software giant Oracle, it has grown to over 3900 employees, 82,400 corporate customers, and 2.1 million subscribers. In 2009 it has earned 1.3 billion in revenue, putting it in the top
Rating:Essay Length: 1,383 Words / 6 PagesSubmitted: November 30, 2012 -
Cellular Communication Services
ERIC PETERSON WRITTEN ANALYSIS OF CASE (WAC) BACKGROUND: Cellular Communication Services Inc. (CelluCom) was a cellular based corporation founded by Ric Jenkins that had a number of subsidiaries. Originally founded as a small California based system, CelluCom with the promising leadership of Ric Jenkins had now grown up to a $200 million company that was amongst the top 20 companies of the Cellular Industry. Green Mountain Cellular Telephone Company (GMCT), one of its subsidiaries,
Rating:Essay Length: 2,779 Words / 12 PagesSubmitted: December 6, 2012 -
Elektromed Electronic Industry and Health Services Inc.
Introduction: Bilkent University makes two summer internships obligatory in order to give chance students to practice what they learnt theoretically in the school season. IE 299 is the first compulsory summer training course. The aim of IE 299 course is to analyze and observe the manufacturing system in a company in a detailed way. During the summer internship, it is expected to find answers to such questions as which tools, equipment and materials are used,
Rating:Essay Length: 1,822 Words / 8 PagesSubmitted: December 10, 2012 -
Military Service - Should It Be Involuntary
Critical Thinking Paper As of right now, in the United States military service is voluntary. It is a system that works and may continuing working without ever changing. Just because it “works” though doesn’t necessarily mean it’s the best or most beneficial system we have in place for employing our military. We are going through an economic depression. Class warfare has come into the forefront with movements like the Tea Party and Occupy Wall Street.
Rating:Essay Length: 654 Words / 3 PagesSubmitted: December 21, 2012 -
Strategic Plan Part I: Personal Assistant Services Inc
Strategic Plan Part I: Personal Assistant Services Inc “Strategic planning stresses the importance of making decisions that will ensure the organization’s ability to successfully respond to changes in the environment” (Blatstein, 2012, p. 32). Part 1 of the strategic plan for Personal Assistant Services Inc. will define the services to be provided by developing the mission statement, create a vision of what the organization will be, define the values of the organization, and determine a
Rating:Essay Length: 1,079 Words / 5 PagesSubmitted: January 6, 2013 -
Aus Community Services Manager - Cover Page
AUS Community Services Manager Office of Student Affairs American University of Sharjah Box 26666 January 6, 2013 Mr. Abdulla Salem Box 23678 Sharjah, United Arab Emirates Dear Mr. Salem, We are delighted to hear that you and your family are interested in our university. Students such as your children that are interested in giving back to the society are the very kind of students we would love to fill our university with. Their are lots
Rating:Essay Length: 360 Words / 2 PagesSubmitted: January 6, 2013 -
McBride Financial Services Security Policy Case Study
Introduction McBride Financial Services (MFS) is a growing company that provides low cost mortgages to first time homebuyers and homebuyers with credit issues. They are increasing their productivity by allowing customers to complete loan applications online. Since there is only eight locations, customers and brokers would have the convenience of staying in contact with one another through email. Approvals or denials will be made electronically by lending committee. The lending committee members should be able
Rating:Essay Length: 607 Words / 3 PagesSubmitted: January 15, 2013 -
Uniformed Services Employment and Reemployment Rights Act
ABSTRACT The Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) was enacted on October 13, 1994. USERRA co-exists with several other protective acts to prevent harassment and discrimination against veterans and service members returning to the civil sector. Sadly, these laws only exist out of need to protect the very heart and soul of America, those Americans who demonstrate the highest ideas of citizenship and piety by choosing to serve their country in
Rating:Essay Length: 2,556 Words / 11 PagesSubmitted: January 17, 2013