Service Excellence Free Term Papers
Last update: December 2, 2015-
Community Service
When I first heard I had to do community service not for a punishment, but for a class I was not very excited to start. I thought I could be doing something fun instead of going out into an unfimlar community and volunteering. Since I could not get out of the assignment, I sat down and looked for agencies that sounded intresting to me and came up with the Salvation Army in Fargo, but other
Rating:Essay Length: 603 Words / 3 PagesSubmitted: September 25, 2011 -
Strategic Quality Management - the McBride Financial Services
The Virtual organization I used was The McBride Financial Services. The McBride Financial Services is a financial institution that helps individuals and companies get an affordable mortgage with minimum effort. The overview of their plan was to find a way to provide “an efficient, easy to use (front end and back end) Web site for the application and processing of mortgage applications with an upscale and friendly physical and virtual environment”. They also had a
Rating:Essay Length: 763 Words / 4 PagesSubmitted: September 26, 2011 -
Service and Relationship Marketing in Australian Airline Industry
EXECUTIVE SUMMARY Currently there are a lot of companies operating in the airline industry. There are some companies that focus on delivering good service to the customers while others focus on charging low cost fare to customers. In the Australian market, major players such as Qantas, Virgin Blue, Jet Star, and Tiger Airways have managed to survive in this highly competitive industry. Tiger Airways is one of the budget airliners that occupy a decent market
Rating:Essay Length: 5,133 Words / 21 PagesSubmitted: September 28, 2011 -
International Marketing - Services Marketing and Standardisation
International marketing Marketing services overseas Services marketing and standardisation Standardisation of services is harder than standardisation of goods due to the people element of service delivery The more local the service provider and the more local the delivery of the service the less likely the service is to be amenable to standardisation services and international market entry • Options include – Exporting – Licensing – Franchising – Joint ventures – Direct investments Final service influenced
Rating:Essay Length: 349 Words / 2 PagesSubmitted: September 28, 2011 -
Vih Aviation Group - the Helicopter Services Industry
1 VIH AVIATION GROUP 1 _____________________________________________________________________________________________ The development of this case study was sponsored by Export Development Canada (EDC). Charlene Zietsma and Dan Day developed this case study for instructional purposes. It is not the purpose of this material to serve as an illustration of how to effectively or ineffectively address a managerial situation. Some information may be altered to protect confidentiality. _____________________________________________________________________________________________ In the fall of 2008, VIH Aviation Group (VIH), a privately owned
Rating:Essay Length: 6,155 Words / 25 PagesSubmitted: October 3, 2011 -
The Effects of Kfc’s Service Quality in Hanoi on Neu Student’s Decisions
Research’s Proposal I. Title: (Narrowed and Approved by the teacher) The effects of KFC’s service quality in Hanoi on NEU student’s decisions. II. Statement of the problem/ background of the research subject (e.g. company; students) [LÂM & HÀ NGÂN] - Fast food trend/industry recently - KFC brand background - Service quality - NEU student (age, lifestyle…) *KFC, founded and also known as Kentucky Fried Chicken, is a chain of fast food restaurants based in Louisville,
Rating:Essay Length: 279 Words / 2 PagesSubmitted: October 8, 2011 -
Merger or Acquisition of Smithon by Johnson Services
2. Merger or acquisition of Smithon by Johnson Services a) If the two companies merge, could Smithon use Johnson Services' net operating loss carry forwards? Any limitations on their use? Smithon can use Johnson Services' net operating loss because it acquired its tax position. The merger can be used to offset the income of Smithon which is a profitable corporation with the losses made by Johnson Services therefore reducing the amount of tax liabilities owed
Rating:Essay Length: 461 Words / 2 PagesSubmitted: October 14, 2011 -
Distributed Denial-Of-Service Attacks
This summary is being prepared for Mr. Burke the Chief Information Security Officer. This summary is to share information on what steps will be taken to protest the organization from security risks. Denial-of-Service attacks (DoS): Some of these attacks cannot be stopped prior to happening. Therefore, ensuring that a firewall has been established between the company and the internet can limit these types of attacks. Many different filtering devices, IPsec, can offer security. Distributed Denial-of-Service
Rating:Essay Length: 601 Words / 3 PagesSubmitted: November 3, 2011 -
Prestige Data Services
1. Prestige Data Services had not lived up to the company's expectations. They have not properly predicted the different variables that the company might face. Despite Prestige Data Services efforts to utilize the additional available hours of computer time to commercial customers, their available hours of computer time still remained high. The decision that Daniel Rowe must consider is whether to shut down the subsidiary and outsource the resources or continue its operations. The opportunity
Rating:Essay Length: 378 Words / 2 PagesSubmitted: November 5, 2011 -
Restaurant Service Operation Management
1.0 Introduction Satay King (沙爹王) is one of a famous chain of restaurant in Hong Kong with 20 years history, owned by Satay King (Holdings) Ltd and which is founded in 1991 by founder Cheng Chit. The restaurant was expanded rapidly, and now there are 7 stores in Hong Kong and 300 staff. The location of the chain stores are always in busy centre, where are Tsim Sha Tsui, Mong Kok, Jordan, Tsuen Wan, Kwun
Rating:Essay Length: 2,837 Words / 12 PagesSubmitted: November 14, 2011 -
The Most Impossible Product or Service to Be Sold online
Here's the question: OK, think of one or two things (products or services) that you think will NEVER be sold or available online. Take about three paragraphs to explain your answer. (Yes, he really writes, Ok,... almost everytime) My Answer: Impossible Product and Service When an online retailer thinks of things not to sell online, they most obviously tend to think of avoiding products or services of unknown brands that require basic senses not possible
Rating:Essay Length: 448 Words / 2 PagesSubmitted: November 15, 2011 -
Child Protective Services
I did not know what to do. I played the situation over and over in my head. What should I do? Should I call and jeopardize our friendship or let the kids continue to live the way they do? I thought about the vow I took about never making that phone call. Well, that phone call was only going to benefit the children and that is what I told myself. I remember the heartache of
Rating:Essay Length: 788 Words / 4 PagesSubmitted: November 20, 2011 -
Factors Influencing Choice of Matrix Organisational Structure by Large Professional Service Organisations
MATRIX ORGANISATIONAL STRUCTURE A matrix organisational structure is primarily built around geographical locations with service lines cutting across each location to embrace the best of both the geographic split and the business focus. At a local level, employees relate with a regional boss and, across geography, they also relate with leaders of the service line they belong to. The regional boss leads a management team who run the local business. This team develop local strategic
Rating:Essay Length: 946 Words / 4 PagesSubmitted: November 22, 2011 -
The Flower of Service for British Airways
Core Products Services usually are defined with reference to a particular industry for instance, healthcare or transportation based on the core set of benefits and solutions delivered to customers. The core product is the central component that supplies the principal, problem-solving benefits customers seek. For example, transport services solve the need to move a person or a physical object from one location to another, management consulting should yield expert advice on what actions a client
Rating:Essay Length: 1,140 Words / 5 PagesSubmitted: November 28, 2011 -
Incentive Plan - Nationwide Insurance and Financial Services
Incentive Plan Nationwide Insurance and Financial Services is a great place to work. Nationwide employs more than 36,000 people across the country with its home office located in Columbus, Ohio. Nationwide is a diversified corporation with more than $135 billion in statutory assets (Nationwide, 2010.) Nationwide has eight major divisions for auto, property, life, health, investments & retirements, mortgage, bank, and commercial insurance. Nationwide uses many rewards and incentives to compensate employees for exceptional performance.
Rating:Essay Length: 569 Words / 3 PagesSubmitted: December 2, 2011 -
Telecommunication Equipment and Service
The requirements for telecommunication to be arranged for the mid-sized company, I would recommend the set up of telephony server(s) to be located within a physically secure area (to be accessed by authorized personnel on a need to be basis.). The servers would have hardware and/or software for data integrity (such as backup), also the capability to support the clients (users) within the network. Voice over Internet Protocol (VoIP) is the future of telecommunications in
Rating:Essay Length: 565 Words / 3 PagesSubmitted: December 18, 2011 -
Vodafone's Service Gap
In all the dimensions there is negative disconfirmation because the perception is less than the expectations. Performance gap of Tangibility is not so high according to us, because tangibility does not play a vital role in a telecom service, like Vodafone. And the gap also is the lowest in this aspect. This shows that Vodafone has good tangibility aspect. Performance gap of Reliability is high, i.e. -0.8333, and the importance being 15 out of 100.
Rating:Essay Length: 269 Words / 2 PagesSubmitted: January 28, 2012 -
Good Customer Service - Corvette Diner Restaurant
Good customer service is the “lifeblood” of any organization, and that is why managers need to pay attention to their service process. Customer service is a series of various activities designed to enhance the customer satisfaction. They have excellent service is the result of careful design strategy and delivery of a “whole set of interrelated processes” working together.Therefore, it is critical that the organization provides clear communication among their staff in order to meet their
Rating:Essay Length: 675 Words / 3 PagesSubmitted: January 29, 2012 -
Career Guide of Marshall Student Services
Career Guide The Marshall Student Services Office only takes walk-in career advising appointments on Wednesdays from 2:00-5:00pm. For complete listings of all current internships, log on to ConnectSC at http://careers.usc.edu. New internships are added daily. SPRING 2012 EVENTS! SAVE THE DATE! On-Campus Recruiting is happening now until April 13. The Diversity Networking Mixer will be held on January 31. The Career Fair will be held February 9. Internship Week will be held February 13-16. CAREER
Rating:Essay Length: 864 Words / 4 PagesSubmitted: February 3, 2012 -
Consumer Behavior - What Major Products /services Do They Buy?
What Major Products /Services Do They Buy? In today's scenario both products and services are of utmost importance for pre teenage groups. Firstly, we will focus on the types of products used by children. This is the era of technology, hence video games, remote sensor , toy , cars , bikes and other such Electronic toys are the first preference of pre – teenage children. Apart from this, dolls have always been and still are
Rating:Essay Length: 1,265 Words / 6 PagesSubmitted: February 4, 2012 -
A Proposal for Understanding the Buying Behavior of Rural Youth with Respect to Mobile Services
A Proposal for Understanding the buying behavior of rural youth with respect to mobile services (Handsets and connection) By Group- 4: Mukul, Shrestha , Shravan Kr. Gupta. 10/16/2011 This proposal deals with the study of rural youth’s buying behavior regarding Mobile handset and services. This document talks about the process and proposed method of the study. Topic: Understanding the buying behaviour of rural youth with respect to mobile services (Handsets and connection) Purposes: India
Rating:Essay Length: 540 Words / 3 PagesSubmitted: February 10, 2012 -
Social Service Agency Interviews
Social Service Agency Interviews (Hospice) There are a variety o different hospice companies that were interviewed a dedicated individual. Registered Nurse (RN) Margaret Canlas notifies the physicians of any and every situation also observe the daily progress of the patients. The agency serve over 1,000 patient's monthly not counting home health there is a great need for hospice workers throughout the agency. Hospice Sandra Collins is the patient liaison and in this position she will
Rating:Essay Length: 386 Words / 2 PagesSubmitted: February 11, 2012 -
Comparison of Wegmans and Jusco in Service Quality
Executive Summary This report discussed about the comparison of service quality performance between Wegmans and local store, JUSCO. JUSCO's service gaps also have been identified and some suggestions were recommended to close the gaps. Section 1 looked at evaluation of Wegmans service quality performance for customers and employees. Wegmans was evaluated based on the five service dimensions: reliability, responsiveness, assurance, empathy and tangibility. Wegmans acted reliably by keeping low prices for top forty families' product
Rating:Essay Length: 4,458 Words / 18 PagesSubmitted: February 15, 2012 -
Outsourcing of Clinical and Non-Clinical Services in Hospitals in Ghana
After the decoupling of the Ghana Health Service (GHS) the early 2000s, the service launched a new program titled the “Medium Term Health Strategy (MTHS)”. This program aims to establish a more equitable, efficient, accessible and responsive health care system in Ghana. The purpose of these reforms in Ghana, as in other countries, was to ensure efficiency in resource allocation and to develop an innovative health care system that is better capable of responding to
Rating:Essay Length: 525 Words / 3 PagesSubmitted: February 17, 2012 -
Global Neurological Services Marketing Plan
Abstract Global Neurological Services (GNS) marketing plan will illustrate how our consultants will provide assessment of patients that cannot be matched by any other neurological group. GNS targeting and positioning throughout the world will assure immediate success. Our use of state of art technology will allow us to communicate, diagnose clearly, and integrate into any medical center globally. GNS will illustrate the importance of being available by way of internet twenty-four hours a day, but
Rating:Essay Length: 3,343 Words / 14 PagesSubmitted: February 18, 2012