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Last update: February 12, 2015
  • Comcast Customer Relations

    Comcast Customer Relations

    Comcast is a business in the telecommunications industry, and in fact, one of the nations leading providers of cable services. Comcast has approximately 23.5 million cable television customers, 16.3 million high-speed internet customers, 7.9 million digital voice customers, and over 100,000 employees nationwide (Comcast Press Room - Corporate Overview, 2010). Comcast faces many challenges in being one of the leading innovative entertainment providers in the United States. These challenges include providing quality services at a

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    Essay Length: 1,128 Words / 5 Pages
    Submitted: March 8, 2011 Autor: rita
  • Pierre Cardin - Customer Service System Issue

    Pierre Cardin - Customer Service System Issue

    Pierre Cardin Pierre Cardin doesn't have a clear customer service system or policy on the website. The company does not clearly list a direct customer service phone number and clear stores location worldwide. It is very confused and hard for their consumers or people like me to find more information about their service, stores, responsibility on their official website. On the other hand, the company has more than 5 different styles website for different product

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    Essay Length: 527 Words / 3 Pages
    Submitted: March 8, 2011 Autor: moto
  • Cis 568 - Service Cloud Customer Service System

    Cis 568 - Service Cloud Customer Service System

    Service Cloud Customer Service System CIS/568 March 31, 2014 Dr. Jerald Hatton   Service Cloud Customer Service System Service Cloud is a cloud based customer relationship management (CRM) system offered by Salesforce.com. Service Cloud enables a company to offer customer service “from anywhere, any time, on any device” ("Service Cloud", 2014). The system can even be embedded directly into products and offer one-touch service. Capabilities of the Service Cloud Service Cloud has many features that

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    Essay Length: 680 Words / 3 Pages
    Submitted: April 2, 2014 Autor: cdhilburn
  • Ivk Customer Service System Issue

    Ivk Customer Service System Issue

    On June 28, IVK’s customer service system had crashed, the call center systems were down and there website was locked, IVK was facing an outage. IVK was also flooded with emails 3 per second which said “Gotcha”. IVK’s procedures were out of of date. IVK’s systems were hacked. Graham wanted Jim to step out of the crisis which was going on, as Jim was going to meet the analysts meeting at Wall Street. Graham

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    Essay Length: 256 Words / 2 Pages
    Submitted: November 16, 2015 Autor: Subhansu Singhvi
  • Career Connections: Customer Relations and Satisfactions

    Career Connections: Customer Relations and Satisfactions

    Career Connections: Customer Relations and Satisfactions Mónica R. Mirandés González MKT/571 September 21, 2016 Dr. Carmen Bonilla Quianes ________________ Career Connections: Customers Relations and Satisfaction The customer profile is a key factor while developing a marketing plan. In the accounting and tax preparation services the customer profile is very wide. This services have to be provided to basically every single person. The law requires all citizen to file tax returns the fifth teen of the

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    Essay Length: 484 Words / 2 Pages
    Submitted: November 29, 2016 Autor: mmirandes
  • Service Relationships and How to Build Customer Relations

    Service Relationships and How to Build Customer Relations

    The story of Ming Hua, the rice merchant, demonstrates significant aspects of a service perspective on business, and includes all basic elements of a relationship approach to customers. Service is support for customers' individual processes in a way that facilitates their value creation, and this support is enabled when knowledge and skills are used on resources. The ultimate goal of service-based business is to facilitate value creation for the customer, which in return enables the

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    Essay Length: 390 Words / 2 Pages
    Submitted: April 15, 2018 Autor: sadaf23
  • Customer Information and Billing System of Sydney Water

    Customer Information and Billing System of Sydney Water

    Table of Contents Introduction 3 Audit Report Overview 3 Analysis 3 Initiation 4 Integration – Successful development of a project charter 4 Communication – Inadequate identification of stakeholders 5 Planning 5 Integration – Lack of integrated project plan 5 Scope – Understanding of requirements but failed definition of project scope 5 Time – Scheduling negatively affected by weak scope definition 5 Cost – Poor cost estimation led to inadequate budgeting 5 Quality – Lacking quality

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    Essay Length: 2,670 Words / 11 Pages
    Submitted: August 31, 2011 Autor: moto
  • Mc Donald's - Advantages of the Information System for Both the Company and the Customer

    Mc Donald's - Advantages of the Information System for Both the Company and the Customer

    Advantages of the Information System for both the company and the customer: Mc Donald’s Point of Sales (POS): Thanks to this system the worker can satisfy the customer’s order quickly and accurately. Indeed, it helps the worker remember the size of the menu and remind him of the fact that the order is take away or not. Moreover, this system records everything, so the manager can know at the end of each month the loss

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    Essay Length: 447 Words / 2 Pages
    Submitted: May 2, 2016 Autor: Jean Baptiste Henry
  • Explain the Physiology of Two Named Body Systems in Relation to Energy Metabolism in the Body

    Explain the Physiology of Two Named Body Systems in Relation to Energy Metabolism in the Body

    ________________ Explain the physiology of two named body systems in relation to energy metabolism in the body The respiratory system Respiration can be subdivided into four sections to aid study, there are three that are grouped under external expiration; breathing, gaseous exchange and blood transport, and the internal or tissue respiration carried out inside body cells. * Breathing The thorax is an airtight box that holds the lungs and the associated tubes, the heart and

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    Essay Length: 3,289 Words / 14 Pages
    Submitted: May 4, 2016 Autor: daannn
  • A Relational Model of How High-Performance Work Systems Work

    A Relational Model of How High-Performance Work Systems Work

    Article Review Introduction: In the paper reviewed, Jody H. Gittell, a leading researcher, theorist and expert on Relational Coordination for High Performance, along with her colleagues Rob Seidner and Hulian Wimbush, conducted a study that how high-performance work systems of an organization can improve its performance outcomes. By high-performance work systems, the paper refers to those human resource practices that enables an organization to improve its performance by utilizing its employees’ capability to create value.

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    Essay Length: 1,224 Words / 5 Pages
    Submitted: May 13, 2018 Autor: Binte Chishti
  • Database - Systems Information Paper

    Database - Systems Information Paper

    Database is a very important source in a business and should be managed. In an information system management, business database is an important element. Taking a database approach requires a business to spotlight on data as a treasured source. A database consists of an organized collection of data for one or more uses, typically in digital form. One way of classifying databases involves the type of their contents, for example: bibliographic, document-text, statistical. Digital databases

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    Essay Length: 347 Words / 2 Pages
    Submitted: March 3, 2011 Autor: rita
  • The Challenges of Local System Design for Multinationals: The Maxfli Sales Force Automation System at Bat

    The Challenges of Local System Design for Multinationals: The Maxfli Sales Force Automation System at Bat

    Review Case Study II-2 found on page 300 "The Challenges of Local System Design for Multinationals: The MaxFli Sales Force Automation System at BAT" Answer the following questions: 1. What business problem was MaxFli trying to solve? How would you rate its effectiveness at addressing that problem? By assuming control for distribution of its brands, British American Tobacco Hungary wanted to achieve better control over the availability of its strategic brands providing a significant competitive

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    Essay Length: 1,296 Words / 6 Pages
    Submitted: March 8, 2011 Autor: andrew
  • Performance Appraisal System with Reference to Optcl Orrisa

    Performance Appraisal System with Reference to Optcl Orrisa

    INTRODUCTION Today organisations are functioning in a highly complex business environment. Now resources limited and competitions are enormous technology is getting absolute very fast, test and performance of the consumer are changing, new laws are coming in the turbulent situation in ordered to service and to grow the organisation has to perform. Almost every organisation goes through a periodic ritual formally or informally known as performance appraisal. Performance appraisal has been called many things. The

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    Essay Length: 4,049 Words / 17 Pages
    Submitted: March 8, 2011 Autor: peter
  • C-130 Aircraft Propeller and Engine System Safety

    C-130 Aircraft Propeller and Engine System Safety

    ABSTRACT The mighty C-130 Hercules has been around for almost fifty years now. It is one of the most versatile aircraft used in military and civil aviation today. It is a go anywhere, do anything aircraft and was developed to replace the aging C-47 Gooney Bird. The Hercules performs many operations other than cargo transportation. Such operations include weather surveillance, medical, fire fighting, rescue and recovery, gunship operations, in-flight refueling and humanitarian missions. Overtime, the

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    Essay Length: 2,744 Words / 11 Pages
    Submitted: March 8, 2011 Autor: moto
  • Immunology Complement System

    Immunology Complement System

    Ali is a 4 year old boy which is infected by a certain microbe. He has a fever, malaise and cough, earlier symptoms that indicates he is in the initial phase of his disease attack.This is because his body defense mechanism is fighting against antigen. From the signs shown, he is believed to have lung infection. His body immune system is activated to protect Ali. The first type of the immune system that acts to

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    Essay Length: 345 Words / 2 Pages
    Submitted: March 8, 2011 Autor: peter
  • Major Work Related Aspects of Personality: The Big Five

    Major Work Related Aspects of Personality: The Big Five

    In a study conducted over sixty years ago, it was found that there are about 17,953 personality-related words in a search of an English language dictionary. Even after combining words with similar meaning, there are 171 distinct traits but the good news is that it's not necessary to consider all of these to understand the role of personality in organisational behaviour. Five key traits have been observed and only they are considered. Dimension Nature Extraversion

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    Essay Length: 582 Words / 3 Pages
    Submitted: March 8, 2011 Autor: jon
  • Public Relations

    Public Relations

    The role of P.R. Increasingly seen as a management discipline Part of Management structure Important role in implementing programmes of action Strategic / Analytic / Predictive / Counselling element Support the achievement of the organisation's goal Increasingly seen as a management discipline Part of Management structure Important role in implementing programmes of action Strategic / Analytic / Predictive / Counselling element Support the achievement of the organisation's goal UK USA EUROPE - Germany, Spain, France

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    Essay Length: 264 Words / 2 Pages
    Submitted: March 8, 2011 Autor: moto
  • Customers Need

    Customers Need

    • A company must retain & attract new customers. • Company must identify the customer's requirement on timely manner (Company should change its way of thinking about customer). • Wealthy customers are important and the same time they should have to give some priority to their small investment too. Because large number of small investors too can make a change. • Company should provide better online solution than their competitors otherwise due to increase of

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    Essay Length: 713 Words / 3 Pages
    Submitted: March 8, 2011 Autor: andrey
  • A Critical Examination of the Desirable Characteristics of a Tax System

    A Critical Examination of the Desirable Characteristics of a Tax System

    Efficiency An efficient tax system is supposed to minimize its impact on relative prices in order to keep production efficiency and resource allocation undisrupted. It was believed that in certain circumstances the optimal commodity taxation is appropriate for bringing efficiency to the economy; however the distortionary taxes and the imperfection of the assumptions of optimal commodity taxation deviates economics choices from the efficient outcome. In the context of the optimal taxation rule, the Inverse Elasticity

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    Essay Length: 1,498 Words / 6 Pages
    Submitted: March 8, 2011 Autor: Antonio
  • Hr Transformation - Delivering Systems to Support the New Hr Model

    Hr Transformation - Delivering Systems to Support the New Hr Model

    HR Transformation Technology Allan Boroughs, Les Palmer and Ian Hunter Delivering Systems to Support the New HR Model The Evolution of HR Technology Chapter 2 How well is the HR function served by technology after 40 years of parallel evolution? Sadly our experience is that most organizations are caught in a continual process of ‘technology tag': new developments in HR demand new approaches to HR computing, which in turn consume large amounts of time and

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    Essay Length: 5,170 Words / 21 Pages
    Submitted: March 8, 2011 Autor: moto
  • Describe Control Procedures (strengths) Related to Payroll Processing

    Describe Control Procedures (strengths) Related to Payroll Processing

    Describe control procedures (strengths) related to payroll processing Strengths identified (payroll) Possible test of controls 1. Segregation of functions Louise McWhorter notify Donald McKenna of personnel changes. Review and test client's procedures for changing employees' records; if IT application, examine application controls. Review and test personnel files 2. Segregation of duties Cheryl Palmer does not have any responsibilities to prepare payroll or have access to the payroll records. Observe and evaluate proper segregation of duties.

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    Essay Length: 258 Words / 2 Pages
    Submitted: March 8, 2011 Autor: moto
  • The Case for Evolving Systems Engineering as a Field Within Engineering Systems

    The Case for Evolving Systems Engineering as a Field Within Engineering Systems

    MIT Engineering Systems Symposium, March 2004 1 The Case for Evolving Systems Engineering as a Field within Engineering Systems Donna Rhodes and Daniel Hastings Engineering Systems Division Massachusetts Institute of Technology 77 Massachusetts Avenue Cambridge, MA 02139 The solution lies in the direction of taking a systems view of things. When you have the view from space, you realize that the concept of fields within fields within fields, systems of functioning within systems of functioning,

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    Essay Length: 4,637 Words / 19 Pages
    Submitted: March 8, 2011 Autor: andrew
  • System Analysis and Design

    System Analysis and Design

    System analysis and design (SAD) is an exciting, active field in which analysts continually learn new techniques and approaches to develop systems more effectively and efficiently. System analysis and design consists of four major phases and they are the planning phase, the analysis phase, the design phase and the implementation phase. The planning phase is the fundamental two-step process of understanding why an information system should be developed and creating a plan for how the

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    Essay Length: 5,850 Words / 24 Pages
    Submitted: March 8, 2011 Autor: rita
  • Geographical Information System (gis)

    Geographical Information System (gis)

    (GIS), an abbreviation for geographical information system or geospatial information system. As derives from its name, GIS is an information system that integrates, stores, edits, analyzes, shares, and displays geographic information for informing decision making. In general, GIS are tools that allow users to digitally creates and "manipulates" spatial information, edit data, maps, and present the results of all these operations for the users, or in the simplest terms, GIS is the merging of cartography,

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    Essay Length: 548 Words / 3 Pages
    Submitted: March 8, 2011 Autor: antoni
  • Operational Management - Custom Molds Inc

    Operational Management - Custom Molds Inc

    EXECUTIVE SUMMARY Custom Molds, Inc was founded by a father and son team of Tom and Mason Miller in 1987 to provide high quality, custom-designed molds for manufacturers of electronic connectors; as years went by, it took strategic steps to forward vertically integrate into part manufacture. (Burgelman & Grove, 1996). Through the 1980s, this strategy allowed them to grow, and by the mid 1990s Custom Molds developed its reputation to include being a supplier of

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    Essay Length: 3,212 Words / 13 Pages
    Submitted: March 8, 2011 Autor: andrey

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