Customer Information and Billing System of Sydney Water

Table of Contents

Introduction 3

Audit Report Overview 3

Analysis 3

Initiation 4

Integration – Successful development of a project charter 4

Communication – Inadequate identification of stakeholders 5

Planning 5

Integration – Lack of integrated project plan 5

Scope – Understanding of requirements but failed definition of project scope 5

Time – Scheduling negatively affected by weak scope definition 5

Cost – Poor cost estimation led to inadequate budgeting 5

Quality – Lacking quality planning 6

Human Resources – Negatively affected by weak scope definition 6

Communication – Insufficient identification of stakeholders 6

Risk –Missed to include major aspects 6

Procurement – Successful plan to source IT system from outside the company 7

Execution 7

Integration – Successful identification of major issues 7

Human Resource – Insufficient team development 7

Quality – Insufficient quality assurance planning 7

Communication – Little evidence of effective distribution of information 7

Procurement – Successful implementation 8

Monitoring and controlling 8

Integration – Increasing volume of change requests 8

Communication – Fragmented and disjoined performance reporting 8

Time – Ineffective control of schedule 8

Costs – Ineffective monitoring and controlling 8

Scope – Not verified and controlled 8

Quality – Insufficient testing 9

Risk – Inefficient monitoring and controlling due to incomplete risk definition 9

Procurement – Weak administration 9

Closing 9

Integration – Unsuccessful 9

Procurement – Unsuccessful 9

Learnings 10

Consider Collision with Unexpected Internal Projects/Issues 10

Reflect