Journal of Retailing and Consumer Services Free Term Papers
695 Journal of Retailing and Consumer Services Free Papers: 601 - 625
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Big Smile Dental Clinic Customer Service Plan
Yunjue li CUSTOMER SERVICE PLAN [键入公司名称] Big Smile Dental Clinic Customer service plan Yunjue Lir 2015/3/28 ________________ Customer service case study 1. As the customer service manager, how would you handle Mrs. Johnson’s complaint? According to the situation described in the case study, a range of resolutions will be provided below to handle Mrs. Johnson’s complaint. 1. Listen carefully what Mrs. Johnson’s story. 2. Ask question and show your concerns to her, put yourself in
Rating:Essay Length: 658 Words / 3 PagesSubmitted: March 19, 2017 -
Canadian Blood Services
Canadian Blood Services Canadian Blood Services Marketing Plan February 12, 2017 Presented by: Group B ________________ Executive Summary Canadian Blood Services (CBS) was funded by the health ministries of the provinces (except Quebec) and territories.It was formed in the 1980’s after blood supply was contaminated with the AIDS virus and the hepatitis C virus, impacting hundreds due to the mismanagement. CBS collects blood from voluntary donors with no compensation. Blood is then used for various
Rating:Essay Length: 5,315 Words / 22 PagesSubmitted: March 23, 2017 -
Canadian Blood Services - Case Analysis
EXECUTIVE SUMMARY Canadians have been donating blood through Canadian Blood Services (CBS) since 1998. Since its inception, CBS has had to work hard to improve the public’s trust in blood transfusions due to the contamination concerns of the 1980’s. To date, the trust level has increased to 80% among Canadians. As the director of marketing knowledge and donor insight, Stan Doolby has been tasked with keeping donation levels at a rate that can sustain the
Rating:Essay Length: 2,699 Words / 11 PagesSubmitted: March 25, 2017 -
Impact of Advertising on Consumer Purchase Behavior
LONDON, CONSUMER PRODUCTS A Research Project Impact of Advertising on Consumer Purchase Behavior 6/21/2015 0 ________________ Table of Contents Introduction 2 Learning outcome1: Understanding how to formulate a research specification 3 Task 1.1: A possible researchers and record project are formulating on Impact of advertising on consumer purchase behaviour 3 Task 1.2: The factors those help in researchers project projects selection 4 Task 1.3: A critical review on the key reference 5 Task 1.4: The
Rating:Essay Length: 2,995 Words / 12 PagesSubmitted: March 27, 2017 -
Personal Services and Family-Friendly Benefits
Running head: PERSONAL SERVICES AND FAMILY-FRIENDLY BENEFITS Personal Services and Family-Friendly Benefits Empire State College Course: Benefits and Services Fall 2014 Each company offers different perks to benefit their employees and make their corporation the best place to work. There are even competitions where people vote on a list each year to rank the best place to work and it is published in newspapers, magazines and on line publications. A good example is the Best
Rating:Essay Length: 1,976 Words / 8 PagesSubmitted: March 28, 2017 -
Consumer Influential Factors Affecting Laptop Brand Purchases
CONSUMER INFLUENTIAL FACTORS Consumer Influential Factors Affecting Laptop Brand Purchases: Frequency Distribution Princess Smith MAT540 Statistical Concepts for Research Prof. Alex Hapka August 4, 2015 ________________ Consumer Influential Factors Affecting Laptop Brand Purchases: Frequency Distribution Introduction Marketers realize that consumers develop their purchase behaviors through many different factors. Many consumer purchasing decisions are based on brand loyalty or loyalty towards a particular product. A precise collection of data from three groups of consumers: stayers, satisfied
Rating:Essay Length: 505 Words / 3 PagesSubmitted: March 29, 2017 -
Service Marketing
Marketing 324 Service Marketing CHAPTER 1 – Introduction to Services * Technology offers companies ways to offer services like before but on another platform which makes them much more successful With services – forced to stay focused on the customer because it is not always clear what they want * Cannot market services without having the consumer involved * Co-creating Services are intangible deeds and performances Lovelocks Classification of Services People as Recipients Possessions as
Rating:Essay Length: 1,583 Words / 7 PagesSubmitted: April 10, 2017 -
Impact of Brand Awareness on Consumer Behaviour: An Investigation Based on Vodafone Group Plc, Uk
Research Proposal On Impact of brand awareness on consumer behaviour: An investigation based on Vodafone Group Plc, UK Word-Count: 20 C:\Users\Bristy\Desktop\Vodafone_logo.svg.png Contents 1. Introduction 1 2. Rational of this study 1 A. Research Aims 2 B. Research Objectives 2 C. Research questions 2 D. Research Hypothesis 3 E. An overview of Vodafone Group Plc, UK 3 3. Literature Review 3 A. Brand Awareness 3 B. Perceived quality 4 C. Brand loyalty 4 D. Purchase intentions
Rating:Essay Length: 3,456 Words / 14 PagesSubmitted: April 12, 2017 -
Quicklube Services Descriptions
OIL CHANGES General Description of Service An oil change consists of an oil filter, oil, and chassis lubrication (where applicable). This is followed by a check of all fluid levels under the hood, including transmission, differential, radiator, battery, windshield washer, power steering, and brake. All applicable fluids (except for brake) are topped-off up to one-half (½) pint. The car’s front and rear floor boards are vacuumed. Tires, air filter, belts, hoses, lights, and wiper blades
Rating:Essay Length: 3,382 Words / 14 PagesSubmitted: April 24, 2017 -
Survey Analysis of Dinning Hall Service Industry
Survey Analysis Our Survey was made with Survey Monkey. The link to the survey was sent out to many people we knew. Of those many people, 33 people took and completed the entire survey. Of those 33 only 30 after worth reading due to the other three having irrelevant answers. The survey had 8 questions. Every questions made them answer in their own words. The questions in order were: “What kind of food options would
Rating:Essay Length: 506 Words / 3 PagesSubmitted: April 25, 2017 -
Preventing Denial-Of-Service Attack Using Elgamal Cryptography in Cloud Computing
Title: Preventing Denial-of-Service attack Using Elgamal Cryptography in Cloud Computing. Leader : Standley anak Peter Gury (49091) Members : Nurul Husna bt Muhd Radzi (53476) Martin Boyd Diwik (52435) Angelyn Bija anak Jamba (51220) Anne Vanessa Melia anak Jannis (51235) Norafaraliza binti Rosdi (52980) Prescilia Elsie anak Honchin (53600) Nora Syahirah binti Aris (52977) Syed Yusuf bin Wan Habib Abdul Rahman (55088) Norfarahim Norazhar (54861) Nik Nurshahirah binti Nik Sabri (309) figure 1: Network Model
Rating:Essay Length: 1,043 Words / 5 PagesSubmitted: May 14, 2017 -
Services Marketing Lecture Notes
SERVICES MARKETING LECTURES Course Convenor: Sarah Slogan Consultation – Tuesdays G40 level 7 marketing s.sloan@griffith.edu.au Week 1 Sullivan Ford Auto World Case Study Q1: How does marketing cars differ from marketing services for those same vehicles? Q2: Conduct a SWOT analysis for Sullivan Ford Auto World. What opportunities exist for their future expansion? Q3: What ways could a car dealership further integrate customer into the co-delivery of the service? Q4: What advice would you give
Rating:Essay Length: 4,387 Words / 18 PagesSubmitted: May 26, 2017 -
Consumer Behaviour
Consumer Behavior is the process where someone as an individual or a bunch of people in group consuming things products that they need or want. From the point of the consumer’s view, like for example what they do before buying the product. They probably will check and compare prices with other similar products, or even before that they would do researches like getting information about the products that they are looking for in the market
Rating:Essay Length: 1,129 Words / 5 PagesSubmitted: June 14, 2017 -
Children as Consumers
Discussion Guide : Children as consumers Hi !! We are from a management college – IIML. I know all of you must be wondering what are we doing here? Some of you might be thinking we are here to teach you some thing or we are going to take some test or some thing .. some may even be puzzled as to what is all this …right? an all of you tell me what were
Rating:Essay Length: 1,464 Words / 6 PagesSubmitted: June 25, 2017 -
Caps for Cancer Service Oportunity
Memorandum To: From: Cynthia Salinas Date: January 3, 2015 Re: Caps for Cancer Service Oportunity Please plan to attend our next club meeting on February 8, at which a repesentative from Caps for Cancer will discuss a service opportunity in which we can assist in making caps for cancer patients. In the United States, cancer is the second leading cause of death, exceeded only by heart disease. A common side affect of chemotherapy cancer treatment
Rating:Essay Length: 305 Words / 2 PagesSubmitted: July 13, 2017 -
How to Propose an online Service Payment Practical of Fintech Company Going to Work
4. Suggest how practical the proposed fintech company going to work in Malaysia. As mention in the introduction, our company offer EM-TF (online payment service). As a comparison to the traditional bank, the product provided by our company is more convenient and safer to the user to make their payment through using mobile phone instead of bring cards along with them. In contrast, traditional bank provide debit or credit card to their customers to make
Rating:Essay Length: 832 Words / 4 PagesSubmitted: July 22, 2017 -
The Sociology of Discrimination: Racial Discrimination in Employment, Housing, Credit, and Consumer Markets.
Pager, D., & Shepherd, H. (n.d.). The Sociology Of Discrimination: Racial Discrimination In Employment, Housing, Credit, And Consumer Markets. Annual Review of Sociology, 181-209. The authors, researchers at Princeton University investigated some of the significant debates in the study of racial discrimination in employment, housing and consumer markets. The article distinguished between differential treatment and disparate impact. Differential treatment refers to the differences in management style, employee discipline and other actions necessary to supervise workers.
Rating:Essay Length: 529 Words / 3 PagesSubmitted: August 8, 2017 -
An Analysis of Consumer Preference for Suv's in the Indian Market
________________ Table of Contents INTRODUCTION 3 INDIA - THE WINDOW OF OPPORTUNITIES 3 CAR SEGMENTS 4 SUV/MUV MARET IN INDIA – AN ANALYSIS 5 DENOMINATORS INFLUENCING PURCHASE DECISIONS 2 INFLUENCE OF PRODUCT PERCEPTION ON BUYING DECISION 4 CONCLUSION 5 REFERENCES 6 INTRODUCTION Long gone are the days of the famous Indian middle class loving their Altos and Maruti cars. Today it is the SUV s which has captured the imagination of Indians right from the
Rating:Essay Length: 1,371 Words / 6 PagesSubmitted: August 10, 2017 -
Zalora online Fashion Retailer
Introduction to Management Assignment Submitted by: Lin Xiaoyan Date: 4 June 2017 Student ID: CT02834 Class: PT-DipComGS-18 Contents Page Page 1. Introduction 2 1. PESTEL Analysis 1. Political 3 2. Economic 3 3. Social 4 4. Technological 4 5. Legal 5 1. Porter’s 5 forces 1. Threat of new entrants (High) 6 2. Threat of substitutes (Low) 6 3. Bargaining power of suppliers (Low) 7 4. Bargaining power of customer (Medium) 7 5. Competitive rivalry
Rating:Essay Length: 3,274 Words / 14 PagesSubmitted: August 12, 2017 -
Consumer Behaviour
CONSUMER BEHAVIOUR (Assignment-3) Name: Akshit Gupta Roll No. 251074 Course: CBI Date: 5th August 2017 Q1. What is difference between (a) Brand Image (b) Brand Identity (c) Brand Personality (d) Brand Salience and (e) Brand Leverage? Support each concept with an example? Brand Image: Brand Image is what the customers think/perceive (or form an impression) about a particular brand in their mind. Brand Image can be defined as how existing or potential customers view the
Rating:Essay Length: 1,523 Words / 7 PagesSubmitted: August 21, 2017 -
The Weather Company: Creating Consumer Apps That Leverage Big Data: Case Submission
The Weather Company: Creating Consumer Apps that Leverage Big Data: Case Submission 1. Now that public weather datasets are available, how will TWC be able to maintain its competitive advantage with its weather-centric running app? How exclusive is the weather content? In addition to location and weather, what other data could TWC incorporate into the OutSider app to make it the go-to running app and a source of premium advertising revenue? With the ever-expanding adoption
Rating:Essay Length: 1,382 Words / 6 PagesSubmitted: September 5, 2017 -
Whether Organic Food Labelling Can Attract More Consumers’ Attention
Whether organic food labelling can attract more consumers¡¯ attention Prepared to: Jeff. Heyl Prepared by: Haosen Liu (1102420) Due Date: 22/03/2017 Research Questions With the increasing of marketing¡¯s development and consumers¡¯ preference, more and more consumers are trending to purchase health commodities, organic food therefore as one of these products in the market can meet the increasing requirement of customers. At the same time, shareholders also can achieve profit from it (Falguera, Aliguer, &
Rating:Essay Length: 1,458 Words / 6 PagesSubmitted: September 7, 2017 -
The Progressive Gun-Control Charade – the Wall Street Journal
Surname Name: Professor: Course: Date: Gun Control The Progressive Gun-Control Charade – The Wall Street Journal In his article, Nicholas Johnson argues that the politicians are using the recent mass shootings in Oregon to advocate for strict gun control amendments. Their opinion is that if the National Rifle Association were not so stubborn, these shootings could have been prevented. A good example is Hilary Clinton, who urged for sensible restraints and insisted that if she
Rating:Essay Length: 1,139 Words / 5 PagesSubmitted: September 12, 2017 -
Ctrip: Scientifically Managing Travel Services
Problem Statement The main issue facing Ctrip is how they should continue to expand their product offerings while maintaining their corporate culture and philosophy. A decision needs to be made whether they should focus on budget and/or luxury travelers or continue to focus on the broader market of frequent independent travelers (FITs). External Initially the travel industry in China was characterized by small, fragmented agencies that offered poor service and focused on group tours and
Rating:Essay Length: 5,323 Words / 22 PagesSubmitted: September 13, 2017 -
A Creative Study of Journalism
FUNDAMENTALS OF HUMAN RESOURCE MANAGEMENT PERSONAL LEARNING PAPER ‘HOW MY PERCEPTION ABOUT HR AS A FIELD OF MANAGEMENT CHANGED AFTER GOING THROUGH THIS COURSE?’ I am an Electronics and Telecommunications Engineering fresher. The field of Human Resources is completely new to me and the novelty has generated a lot of interest in the subject. The course of Fundamentals of Human Resource Management helped me understand how HR policies and practices impact the internal and the
Rating:Essay Length: 320 Words / 2 PagesSubmitted: September 18, 2017