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Last update: February 11, 2015
  • Cis 568 - Service Cloud Customer Service System

    Cis 568 - Service Cloud Customer Service System

    Service Cloud Customer Service System CIS/568 March 31, 2014 Dr. Jerald Hatton   Service Cloud Customer Service System Service Cloud is a cloud based customer relationship management (CRM) system offered by Salesforce.com. Service Cloud enables a company to offer customer service “from anywhere, any time, on any device” ("Service Cloud", 2014). The system can even be embedded directly into products and offer one-touch service. Capabilities of the Service Cloud Service Cloud has many features that

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    Essay Length: 680 Words / 3 Pages
    Submitted: April 2, 2014 Autor: cdhilburn
  • Motorola Customer Value Creation

    Motorola Customer Value Creation

    Case Study Motorola Customer Value Creation 1. Introduction Motorola was a successful communication equipment manufacturer and seller in past several decades. The department of mobility in Motorola was the pioneer of mobile phones industry, it made Motorola became the top cellular phone company in the world until the late of 20th century. Then it was overtaken by another successful cell phone company Nokia. The market share of Motorola began to decrease following development of electricity

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    Essay Length: 941 Words / 4 Pages
    Submitted: April 3, 2014 Autor: deadache
  • Observing Military Customs,courtesies, and Honors

    Observing Military Customs,courtesies, and Honors

    OBSERVING MILITARY CUSTOMS,COURTESIES, AND HONORS 14/03/27 REVIEWED BY____________________________ DATE______________ INTRODUCTION 1. GAIN ATTENTION customs, courtesies, and honors play a very important role in how the marine corps is viewed and how we go about our day to day lives.these customs, courtesies, and honors have been around and have changed wether it be uniform regulations to the rank structure but most of these traditions i like to say are still with use today. 2. OVERVIEW Good

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    Essay Length: 1,296 Words / 6 Pages
    Submitted: April 4, 2014 Autor: Antonio
  • Family Care Specilist

    Family Care Specilist

    To start, I believe this is a decision case, where the managers in place need to take a decision on whether or not to give TMS more authority to evaluate profits take decisions on their own hands and oversee sales. The case is about Toyota Motor Sales trying to figure out if they should give more authority to their regions general manager. The case sets it clear that half of its managers thinks its a

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    Essay Length: 1,228 Words / 5 Pages
    Submitted: April 6, 2014 Autor: andyshow.1
  • Know What Customers Want

    Know What Customers Want

    Know what your customers want before they do! 1. Good knowledge of your customers can help you. When you got information about, for example the age, income, number of children and the lifestyle of a certain customer. You can easily adapt a product for each customer, which he might be interested in. The most companies are crafting offers based on where somebody is at that time via social media. The company got information from social

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    Essay Length: 556 Words / 3 Pages
    Submitted: April 8, 2014 Autor: RoyDeJong
  • Offer Great Customer Service and In-Store Experiences

    Offer Great Customer Service and In-Store Experiences

    When it comes to Apple Inc., three things are well known by masses: the former CEO of Apple Inc. Steve Jobs, who changed the way people use digital devices greatly, being described as the ”Father of the Digital Revolution”; a sequence of amazing ISO system products such as iPhone, iPod, iPad, and iMac, which bring their customers sophisticated technology experiences; its strong stock price, which enables Apple to sway the market capitalization of any company

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    Essay Length: 534 Words / 3 Pages
    Submitted: April 21, 2014 Autor: jielin
  • Manager of Customer Service and Social Media at Espn

    Manager of Customer Service and Social Media at Espn

    Assignment 3: Manager of Customer Service and Social Media at ESPN Jermaine L. Johnson, Sr. Joseph Pionke Leadership and Organizational Behavior May 8, 2012 Today’s society lives and exists around technology. According to Internet World Stats (2011), 78.6% of Americans use the Internet. In a world where nearly all avenues to access information can be found on the web, people spend countless hours online. Communication can spread to millions of people in a matter of

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    Essay Length: 1,983 Words / 8 Pages
    Submitted: April 27, 2014 Autor: missy0214
  • Effective Communication in Health Care

    Effective Communication in Health Care

    Effective Communication in Health Care Effective communication plays a major part in meeting objectives and goals. If an organization is to succeed it must have good communication within the organization as well as with outside sources. According to Maxwell (2010), oftentimes employees communicate; however, there is no connection. This paper will give insight into communication and connections in health care both effectively and ineffectively, some barriers, technology use, and mean of increasing communication. Communication involves

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    Essay Length: 1,034 Words / 5 Pages
    Submitted: May 1, 2014 Autor: Anng1962
  • Walmart Case Study

    Walmart Case Study

    Chapter 8, Question 3: Baker and others entered a Wal-Mart store shortly after 3:00 am by cutting through the metal door with an acetylene torch. They had moved some of the merchandise in the store to the rear door, but the police arrived before the merchandise could be taken from the store. Baker was prosecuted for larceny. He raised the defense that he was not guilty of larceny because no merchandise had ever left the

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    Essay Length: 1,994 Words / 8 Pages
    Submitted: June 18, 2014 Autor: Bee_money
  • The Impact of the Affordable Care Act

    The Impact of the Affordable Care Act

    The Impact of Affordable Care Act The Affordable Care Act (ACA) provides low-cost health insurance for all Americans. It protects Americans from abusive insurance companies' practices. The ACA provides uninsured and vulnerable communities the opportunity to obtain personal health care. The enactment of ACA shifted focus of healthcare from treating sick individuals to a model of preventive care. The shift of focus intends to encourage individuals to participate in annual physical and screening; increasing efficiency

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    Essay Length: 1,183 Words / 5 Pages
    Submitted: July 3, 2014 Autor: smichael992
  • System Evaluation: Walmart

    System Evaluation: Walmart

    The company Walmart has incorporated the use of different information systems into their everyday business processes; such as, Business Intelligence Systems, Decision Support Systems, Transactional Processing Systems, and Management Information Systems. They have “…the largest information technology infrastructure of any private company in the world” (2014 Brisk Education). A Management Information System gives them needed information to manage efficiently and effectively. The Business Intelligence System uses methodologies, processes, and technologies to turn their raw data

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    Essay Length: 856 Words / 4 Pages
    Submitted: July 18, 2014 Autor: stephshyzach
  • Identification of the Problems Within Walmart

    Identification of the Problems Within Walmart

    Evidence Identification of the Problems within Walmart While Walmart has been ranked as the number one retailer in the United States of America and in other various countries Walmart still faces several problems or issues within the organization. For instance, the issues within the Walmart organization can be divided into three different categories. The three categories are extensive labor relation issues, community relation issues, and lastly, miscellaneous public relation issues. These categories need to be

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    Essay Length: 547 Words / 3 Pages
    Submitted: August 2, 2014 Autor: Channy2124
  • Customer Call Center

    Customer Call Center

    Customer Call Center Customer call centers require a strong management team to assist in the decision making process involving control measures. There are different types of control measures to see how efficient and effective an employee is within the company. There are measures for employees and measurements for the call center as a whole. It is important to understand how each of these is separate yet connected to each other. Measuring Employees Organizational performance is

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    Essay Length: 1,032 Words / 5 Pages
    Submitted: August 12, 2014 Autor: camdenregis
  • Get There Navigation Technologies: Customer Needs

    Get There Navigation Technologies: Customer Needs

    Goodwin Get There Navigation Technologies: Customer Needs Crystal Castillo ISCOM 305 July 21,2014 Ardenetti Get There Navigation Technologies: Customer Needs Get there Navigation technologies a company founded by John Zillion produces top of the line navigational systems which are used at car rental facilities, truck driving industry as well as our own personal vehicles when traveling to new places. We use these devices to guarantee we arrive at our location without getting lost as well

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    Essay Length: 1,369 Words / 6 Pages
    Submitted: August 18, 2014 Autor: crystalc20ply
  • Walmart's Challenges in China

    Walmart's Challenges in China

    At the time that Walmart entered the china’s market and built the first supercenter and Sam’s club in Shenzhen at 1996, there was a big voice from other competitors and requested the Chinese government did something to stop the development and growth of the Walmart in China, so this was a huge challenge, and all the policies of their company needed to judge by the government and not all of them were accepted, so they

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    Essay Length: 302 Words / 2 Pages
    Submitted: September 23, 2014 Autor: jackson683
  • Analysis of Future Challenges for Health Care Management

    Analysis of Future Challenges for Health Care Management

    ANALYSIS OF FUTURE CHALLENGES FOR HEALTH CARE MANAGEMENT By Name Institution Course   Analysis of Future Challenges for Health Care Management Introduction Health care management is one of the critical aspects accorded priority by many governments. A close analysis of the health care management systems in different nations reveals a common trend. It becomes evident that the past has presented certain challenges, but strategies for addressing those challenges have helped shape the current management system.

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    Essay Length: 610 Words / 3 Pages
    Submitted: September 25, 2014 Autor: Brax
  • Public Health Care System in India

    Public Health Care System in India

      Contents 1. Abstract Pg.2 2. Introduction Pg.3 3. BOT Graph Pg.5 4. Stakeholders Analysis Pg.6 5. Literature Review Pg.7 6. Research Objective Pg.13 7. Research Questions Pg.13 8. Research Methodology Pg.13 9. Casual loop model Pg. 14 10. Significance of the Research Pg.15 11. Limitations of the Research Pg.15 12. Reference Pg. 16 Abstract: Health care system in India has been plagued with various problems and quality of healthcare services lagged significantly than those

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    Essay Length: 2,583 Words / 11 Pages
    Submitted: September 28, 2014 Autor: augustam
  • Walmart Case

    Walmart Case

    Walmart Case 1) The North American Free Trade made in 1994 influenced Wal -Mart's achievement in Mexico in three particular ways. Wal-Mart had an advertising battle where it offered "Everyday Low Prices" , yet this was not exactly valid in Mexico on the grounds that it had high import charges on a hefty portion of the items brought from the U.S. After the usage of NAFTA, Mexico turned into an organized commerce zone. This made

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    Essay Length: 525 Words / 3 Pages
    Submitted: October 16, 2014 Autor: nikosaii
  • The Debate of Us Health Care System

    The Debate of Us Health Care System

    The Debate of U.S Health Care System The cost of health care in the U.S is considered the highest in the world today. While excellent medical care is available in the United States, health care economics and the service delivery system present many challenges for the consumer and practitioner alike. The lack of insurance for so many citizens is a national problem that thus far has become a comprehensive solution. As a wealthy society, the

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    Essay Length: 1,675 Words / 7 Pages
    Submitted: October 24, 2014 Autor: wnguyenpiano
  • The Globalization of Health Care

    The Globalization of Health Care

    Case Analysis-The Globalization of Health Care Health care can be defined as one of the least exposed to dislocation from globalization. Like many service providers, health care is delivered where it is purchased. Some of the historical concerns were as such; if an American goes to MRI scan, won’t the scan be done by a local radiologist? Won’t the surgery be done in a local hospital? Up until recent, this was true, but now the

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    Essay Length: 525 Words / 3 Pages
    Submitted: October 25, 2014 Autor: jayanika
  • Walmart - the World's Largest Retailer

    Walmart - the World's Largest Retailer

    Wal-Mart, the world’s largest retailer, is the largest corporation and private employer in the United State. It is consistently up against a hostile campaign featuring billboards, newspaper ads, and a critical documentary movie. However, many people have debated the Wall-Mart strategies for several years now. Wal-Mart practices towards its employees have become a controversial matter in the USA society. In the article “Up Against Wal-Mart’’ Karen Olsson describes how Wal-Mart treats their employees and raises

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    Essay Length: 890 Words / 4 Pages
    Submitted: October 28, 2014 Autor: bernieashley1
  • Health Care Case

    Health Care Case

    Research Article Critique Strengths & Weaknesses Health care is a dynamic and forever changing field, and the professionals working within the health care field are not any different. Initial and continuing education is necessary to provide relevant and current nursing care. Critiquing research is one way to expand understanding of a subject, and ultimately make changes in practice in response to the current research knowledge obtained from studies. Additionally, nurses becoming a part of the

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    Essay Length: 382 Words / 2 Pages
    Submitted: October 29, 2014 Autor: tdompreh
  • My Current Views on Health Care in the United States

    My Current Views on Health Care in the United States

    My Current Views on Health Care in the United States Health care in the United States and the increasing costs to provide it are of major concern to the national population. As a consumer is the buyer of health care and the health care provider is the seller of health care services, we have the choice, in most circumstances, to choose whether or not to have access to and utilize health care services. “Choice occurs

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    Essay Length: 675 Words / 3 Pages
    Submitted: November 5, 2014 Autor: only1hope
  • Customization over Standardization

    Customization over Standardization

    Customers no longer want standardised product and their expectations determine ‘quality’. Differentiation and customisation should therefore replace standardization as they want to meet those expectation in the hospitality sector.” The issue whether Customization over Standardization is contention one. While some are in accord with the idea that Standardization is good, there are others who have contrary view. This essay will look into the reason for and against the issue. Those who endorse the view that

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    Essay Length: 1,038 Words / 5 Pages
    Submitted: November 10, 2014 Autor: bharghav1872
  • Customer Service

    Customer Service

    1. Executive summary We have just being appointed as the Services Management team of Ryanair. Just before we start, we would like to say that we are delighted with the opportunity of working in this project as this subject is of interest of us. The low-cost-carriers industry is characterized by organisations that offer lower fares. In order to sustain the revenue loss associated with a low cost model, the comfort is taken, and extra fees

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    Essay Length: 1,169 Words / 5 Pages
    Submitted: November 23, 2014 Autor: Glemar

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