Workplace Communication Comparison

University of Phoenix Material

Workplace Communication Comparison

Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.

Written communication method Purpose in the workplace Technical or expository writing Why the classification was chosen

E-mail Used to communicate with written communication via mail messaging. Expository This form of communication is used to explain or provide some sort of information for the user.

Memo Written notification of departmental policy or information changes. Expository Similarly to emails, memos are informational, normally used to inform staff.

Letter Normally used to provide formal written notification or as a request in some instances sent from or to management. Expository Formal method of providing information to staff.

Manual Used to provide written instruction on a work process or system. Technical Provides instructional technical information.

Website Internally businesses utilize for tracking and documenting service status. Both Can be used to provide technical informative information to customers and also expository information for the workers useful for analyzing and explaining business related information.

Instant Messaging Used to send instant direct written messages from employee to employee Expository A somewhat informal quick messaging service used to send informative messages to staff.

Answer the following questions:

• What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common

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