Organization Development Notes

Selfnotes:

Chapter 3

1. Attitudes: three components: cognitive (evaluation; I think), affective(feeling; I hate) and behavioral(action; I quit) components.
2. Cognitive dissonance: attitudes follow behaviors. No one can avoid. Doing bad and hope nothing would happen. Depends on importance of attitudes (most important), influence (we have to them), and rewards of dissonance.
3. Related to work: job satisfaction, job involvement, and organizational commitment. As well as perceived organizational support and employee engagement.

Job involvement: psychological empowerment.

Organizational commitment: wish to remain

Perceived organizational support: employees believe their efforts are appreciated and they have been token cared

Employee Engagement: an employee involvement with, satisfaction with, and enthusiasm for the work she does

*These are highly related

1. Measuring: 1. 1-5 scale; 2. breakdown and generalize.
2. Money motivates people but does not necessarily makes people happy

Chapter 4

1. Emotional intelligence: perceive, understand, regulate
2. Implications for managers (4-26)

Chapter 12 Leadership:

Assignment 1:

1. Leadership and trust:
2. Cultural background
3. Leadership style
4. destructive or constructive
5. make use of (emotions and rationality) AET: Affective events theory. Emotions help convey messages more effective
6. leaders are trained not born
7. “trigger”
8. Charismatic leadership theory: vision and articulation; personal risk-taking; sensitivity toward followers; unconventional; behaviors
9. transactional / transformational /authentic leaders

Week3

1. formal and informal (off-time) communication
2. Downward communication (one-way): explain why the decision is made, but do not solicit advice or opinions of employees
3. Upward communication: keep managers knowing how their subordinates think
4. Lateral communication: same level in separate groups
5. All channel (no leader) approach is effective when it’s informal, otherwise it’s being too complex
6. Single point failure in wheel approach  (all to 1)
7. Grapevine: word of mouth (a lot), ambiguity, anxiety. Effective. Positive influences when one has the judgement

Distorted message when passed through

1. Foster a climate of mutual respect, fairness, and democracy; learn the cultural context of each person; proactively maintain the identity of the group. Roman Empire. Julius Caesar
2. State facts. Not your interpretation
3. Has a board or not
4. Cross-functional team: from the same level, but diverse areas.
5. Effective team:

Motivation//same goad, morale

Supports around it

Leader//leadership

Good relationship//communication, trust, respect, cooperation