The Nice Trap - Reflective Summary

Our team had a discussion about the case study named“the nice trap”, in our forth

tutorial class. The topic is about the differences between agreeable people and

disagreeable people in their job. This topic is practically a controversial one. It makes

us lot of fascinating understanding with it.

We had learned how agreeable person perform in their job with the Big Five Model

on our textbook in the lecture before this tutorial class (Robbin, 2014).

But the opinion of agreeable person in the case is quite different with the opinion on

our textbook. The case said that the people who have agreeableness personality

would lead to lower levels of career success. That is because agreeable individuals

was less aggressive than disagreeable individuals in negotiating starting salaries, and

they were unwilling to make themselves in risk. In general, I agreed with what the

case said, but only in certain situation. I think agreeable person and disagreeable

person definite have their own fault, but still have their own merit too. I had work in

PCCW’s call center, me job is to convince customers to renew or extend their

contract. I had about ten co-workers working with me in our team. I see some

disagreeable colleagues had more success order than some agreeable colleagues.

The reason of that is disagreeable colleagues know how to retort customer

questions, they were really more aggressive on their conversation with others,

usually lead agreeable customers too what they want. On the other hand, agreeable

colleagues maybe not doing their job as well as those disagreeable colleagues, but

they really know how to build up good relationship with others colleagues and

managers, make a harmony atmosphere in the office, if you ask me I really love to

work with agreeable person than disagreeable person more, ether disagreeable

person make greater salary.

I

...