Company Economic Sustainability

resumen de calidad

Jonathan Camilo Pesca

José Nicolás Valbuena

Juan Ángel Ortiz

Heyder Esteban Botero

Presentado a: FLOR YAMILE POSADA

Quality Costs

In order to reduce the risks of legal problems, companies invest in their products and services to have the best quality. It is important that companies conduct studies to learn in each period as will invest in quality improvements and have new ideas for customer satisfaction.

Non Quality Costs

It is importance for the company economic sustainability, is to know the amount of the costs incurred for the non-quality of the process.

The measuring systematic of the costs its fails:

• Replay of the services, product, receipt and service to the customer.
• Reprocess to be the bad result of attention and other support services.
• Rectification and consumption of the human means, physical, technology, economics for the solution of complaint.
• Inversion of means in solution of non-quality problems.

The control and improvement the every process, it would to reduce of costs non quality.

Problem

Health care companies do not know their investments in maintenance, improving the quality of their process and unjustified costs for process problems, which is why we do not have adequate support to make timely decisions.

Hypothesis

Health care companies have multiple administrative process and care, fair they generate high costs to be quantified could be corrected in a timely manner likewise improve competition of them.

Justification

Is in business a significant amount of non-quality costs, this allows management to have a valuable information for the adoption of corrective measures.

Projections of the Study

The marketing of the product may be made through the same graduates of specializations Audit Management and Health, as well clew the local and departmental directly from the country’s health companies, having in mind that there is no model finished performing of quality costs and non-quality companies in the sector and the existing literature.