What Means Management?

Chapter 1

1. Difference between manager and operative (employee)

Managers direct the activities in company and overseeing the activities in the company, but operatives are responsible for task they are given.

1. What means management?

Management is the process of reaching goals through other people activities. Management comprises (sostoit) of PLANNING, ORGANIZING, LEADING and CONTROLING.

1. Difference between efficiency and effectiveness?

Efficiency refers to how well did you do something, and effectiveness refers to how useful it is.

1. Four primary process of management.

1. Planning (setting goals)
2. Organizing (determining how these goals will be achieved)
3. Leading (motivating employees)
4. Controlling (observing the activities of others)

1. Three levels of managers and their responsibilities.

1. First line supervisors- they are responsible for directing day-to-day activities of employees.  
2. Middle managers- are responsible for translating the goals set by the top management to the lower-managers so they could perform them.
3. Top managers – are responsible for making decisions about the direction of the organization.

1. Essential roles performed by managers.

There are 3 primary roles:

1) Interpersonal (leader, figurehead and liaison)

2) Informational (monitor, spokesperson)

3) Decisional (negotiator, entrepreneur)

1. Four general skills to become an manager

1. Conceptual (ability to analyze complex situations)
2. Interpersonal (ability to work with and understand others)
3. Technical (specialized knowledge)
4. Political

1. Value of studying management?

It provides with knowledge that will help us to become a successful and effective manager. It helps to understand behave of bosses and the activities of organization.

1. Identify popular humanities and social science courses to management.

Management practices are directly influenced by: anthropology, psychology, political science, economics, sociology, philosophy.

 Chapter 2

1. In which ways technologies change the manager’s job?

It enables work to be done faster and easy. Managers have immediate access to information thay need.

1. E-commerce – type of industry where the selling and buying product is happening in internet.

E-business – improving your business using the technologies.