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Managers and Employees Conflict - a Total Nightmare in Abc Restaurant

Autor:   •  March 8, 2011  •  Case Study  •  2,867 Words (12 Pages)  •  3,932 Views

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Executive Summary: ABC fast- food chain is recently suffering from different external and internal problems. This report analysis the work related problems in ABC restaurant to evaluate the solution. The scenarios indicate that the main problem of the company is the approaches of the management towards staffs are conflicting. So there is no mutual trust among them and they becoming demotivated in the work and eventually leaving the jobs. So, for improving the situation, management have to change their attitude towards staffs which will bring trust between them. And they will be respectful to each other's expectation which will bring motivation for the staffs. And motivated staffs can solve all the problems by improving productivity of the company. For boosting this solving process, this report recommends certain recommendations, such as- some specific training and development programmes for managers and employees, delegating more responsibilities to staffs and introduces a proper rewarding policy for the staffs.

Contents

Executive Summary…………………………………………………………………………………………2

1. Introduction…………………………………………………………………………………………………….4

2. Problems identification……………………………………………………………………………………4

3. Analysing the problem…………………………………………………………………………………….4

3.1 Fail to managing people………………………………………………………………………………….4

3.2 Absence of trust……………………………………………….…………………………………………….5

3.3 Demotivated Staffs………………………………………………………………………………………….6

4. Action plan……………………………………………………………………………………………………….7

4.1 Changing management style…………………………………………………………………………….7

4.2 Emotional engagement…………………………………………………………………………………….9

4.3 Motivate the staffs……………………………………………………………………………………………9

5 Conclusion and recommendations…………………………………………………………………..12

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