Princess Alice Hospice Retail Case Study - Half
Autor: nicolo • November 4, 2011 • Case Study • 1,028 Words (5 Pages) • 1,576 Views
Managing Operations
BS2112
Princess Alice Hospice Retail
FENGYUN LIN K0835839
NICOLO MASCITTI K0848672
MOHAMAD ABOUCHAKRA K0807840
EMILIA SMOLINSKA K0804851
Date: 22nd March 2010
Contents Page:
1. Executive Summary………………………………………………………………….1
2. Company Overview
2.1 The Princess Alice Hospice………………………………………………………2
2.2 Retail………………………………………………………………………………2
2.3 EPOS……………………………………………………………………………...2
2.4 Recession Impact…………………………………………………………………3
3. Supply Chain Management………………………………………………………….4
3.1Customer Specification ………………………………………………………..5
3.2 Ways of attracting and retaining suppliers (donors)………………………...5-6
3.3 Suppliers of bought-in goods…………………………………………………..6-7
3.4 Suppliers’ selection…………………………………………………………….7-8
3.5 Suppliers’ evaluation……………………………………………………………..8
4. Capacity Management…………………………………………………………………9
4.1 Different ways of dealing with capacity issues in PAH shops……………...9-10
4.2 Causes of seasonality in Princess Alice Hospice charity shops…………...10-12
4.3 How PAH shops coping with fluctuation in demand………………………....12
5. Quality Management
5.1 Gap in customer quality perception………………………………………..13-14
5.2 Why-why-why analysis……………………………………………………...14-15
6. Corporate
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