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Princess Alice Hospice Retail Case Study - Half

Autor:   •  November 4, 2011  •  Case Study  •  1,028 Words (5 Pages)  •  1,004 Views

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Managing Operations

BS2112

Princess Alice Hospice Retail

FENGYUN LIN K0835839

NICOLO MASCITTI K0848672

MOHAMAD ABOUCHAKRA K0807840

EMILIA SMOLINSKA K0804851

Date: 22nd March 2010

Contents Page:

1. Executive Summary………………………………………………………………….1

2. Company Overview

2.1 The Princess Alice Hospice………………………………………………………2

2.2 Retail………………………………………………………………………………2

2.3 EPOS……………………………………………………………………………...2

2.4 Recession Impact…………………………………………………………………3

3. Supply Chain Management………………………………………………………….4

3.1Customer Specification ………………………………………………………..5

3.2 Ways of attracting and retaining suppliers (donors)………………………...5-6

3.3 Suppliers of bought-in goods…………………………………………………..6-7

3.4 Suppliers’ selection…………………………………………………………….7-8

3.5 Suppliers’ evaluation……………………………………………………………..8

4. Capacity Management…………………………………………………………………9

4.1 Different ways of dealing with capacity issues in PAH shops……………...9-10

4.2 Causes of seasonality in Princess Alice Hospice charity shops…………...10-12

4.3 How PAH shops coping with fluctuation in demand………………………....12

5. Quality Management

5.1 Gap in customer quality perception………………………………………..13-14

5.2 Why-why-why analysis……………………………………………………...14-15

6. Corporate

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