Customer Service Management Free Term Papers
2,398 Customer Service Management Free Papers: 851 - 875 (showing first 1,000 results)
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Team and Conflict Management
Teams and Conflict Management A team is a group of individuals who interact dynamically, are mutually dependent on each other, and working toward the goal agreed upon. Everyone on the team has a specific role within the team to fulfill (Salas, Dickinson, Converse, & Tannenbaum, 1992). Organizations use teams because more can be accomplished by a team than an individual. Teams are used to maximize the human resource potential of an organization. A teams output
Rating:Essay Length: 1,698 Words / 7 PagesSubmitted: November 14, 2013 -
Factoring Case - Why Do Companies Use Factoring Services?
Factoring Factoring is one of the oldest forms of business financing. Factoring is the cash-management tool of choice for many companies. It is an alternative procedure is to sell the receivables at a discount to a financial institution be identified as a factor and let it collect the money. It offers businesses a flexible means of growth by allowing them to make maximum use of their assets; which in this case is invoice. That is
Rating:Essay Length: 1,358 Words / 6 PagesSubmitted: November 14, 2013 -
Two Successful and Outstanding Managers
In this report, we will be talking about the two successful and outstanding managers. We will be covering the topics on Introduction to management & organizations, Foundation of planning, Foundations of organisational design, Leadership and Foundations of control. The managers are Sheila Lirio Marcelo and Terry O’Connor. Managers Profile First manager: Sheila Lirio Marcelo, CEO of Care.com. Sheila Lirio Marcelo is a Filipino-American entrepreneur and the founder of Care.com, a website which provides services to
Rating:Essay Length: 607 Words / 3 PagesSubmitted: November 14, 2013 -
Heublein: Project Management and Control System
HEUBLEIN: PROJECT MANAGEMENT AND CONTROL SYSTEM 1. Which of the project planning aids described in the chapter was used in the case? Project planning aids used in Heublein’s PM&C program were a hierarchical numbering system for the work breakdown structure (WBS), and an accountability matrix. They started with designing the phases of the program, then used a hierarchical planning system, known as Work Breakdown Structure (WBS). The accountability matrix was used to assign each activity
Rating:Essay Length: 592 Words / 3 PagesSubmitted: November 15, 2013 -
Waterfall Project Management Vs. Agile Project Management
Waterfall Project Management vs. Agile Project Management One of the eye opening moments was our discussion about Waterfall vs Agile project implementation methodology. This topic was especially of interest to me as my company just recently decided to switch to an Agile delivery model and we are trying to rationalize how the organization needs to be restructured to support this model. As I have learned from class readings and presentation there is no single best
Rating:Essay Length: 347 Words / 2 PagesSubmitted: November 16, 2013 -
Little "s," or Operational, Services
Little “s,” or Operational, Services Little “s,” or operations-related, services are provided primarily within the operations function of an organization. These types of services are usually applied to existing products to make them more attractive to customers. As a result, they don’t usually require the major resource commitments that are associated with long-range strategies that typically require cross-functional coordination within an organization. We present here two broad categories of little “s” services: (a) availability and
Rating:Essay Length: 451 Words / 2 PagesSubmitted: November 17, 2013 -
Strategic Planning Management in Tesco
Introduction Strategic planning is an essential process to be campaigned within, for the success of the organisation. By performing strategic planning an organisation can determine its short term as well as long term goals along with their implementation and scheme to accomplish them. Strategic planning defines strategy, direction, and strength towards the external as well as internal challenges faced by the organisation. It suggests resources and serving allocations, so strategic planning is one of the
Rating:Essay Length: 1,917 Words / 8 PagesSubmitted: November 24, 2013 -
Managing Hospitality Issues
Managing Hospitality Issues Many people have started traveling; accommodations for lodging were put up to provide that shelter. That demand continues to increase with the development of technological advancements and highways in means of transportation. Hospitality industry today has become a huge production for providing housing facilities away from home of those travelers. These people are travelers categorize into tourists, business travelers, etc. The hospitality world is so versatile that it does cater to those
Rating:Essay Length: 1,135 Words / 5 PagesSubmitted: November 29, 2013 -
Managing Financial Principles and Techniques
Cost of a product or service is an important element of the marketing and advertising mix. The purchase price is among the most critical tactical concerns because it is relevant to product location. The price is consistent with the other factors of the advertising and marketing mixture such as product or service campaign, choices funnel as well as its characteristics. For the growth of pricing a new product or service, there may be an overall
Rating:Essay Length: 491 Words / 2 PagesSubmitted: November 29, 2013 -
Internet Privacy - Web Giants and Data Management
Internet Privacy – Web Giants and Data Management Internet privacy concerns the personally identifiable and other data a user willingly or inadvertently gives out. Privacy is a broad topic and though there are many definitions, it is very difficult to draw lines between the wrong and right usage of such data a user provides. Frackman et al (2002), states that the broad nature of privacy does not differentiate information that has been provided voluntarily or
Rating:Essay Length: 2,045 Words / 9 PagesSubmitted: December 2, 2013 -
Customer Loyalty and Customer Satisfaction
Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml, Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions, recommending the service provider to other customers, less complaints and tolerance of price increases. Oliver, (1999) provides a different definition and describes loyalty as a customer’s overall attachment to a product, service, brand
Rating:Essay Length: 951 Words / 4 PagesSubmitted: December 4, 2013 -
Type of Service Business
Type of service business The type of business that I have selected for this assignment is a Beauty Spa. I live in the Fashion Capital of the world New York. However, I feel that this industry has missed the minority market on a lot of levels. We love to spend Friday evening and all day Saturday in the salon getting our hair done. Preparing for the weekend party or just getting ready for church on Sunday morning. It is a
Rating:Essay Length: 434 Words / 2 PagesSubmitted: December 5, 2013 -
Implementing and Managing Diversity
Diversity can be one of the biggest challenges a company can face in its day to-day-operations. As our economy is becoming more global, its crucial companies embrace diversity and strive to make their diversity programs successful. Almost all companies now have a diversity or inclusion policy in place, but it is how they manage that policy that will determine whether or not they are successful. Having a poorly managed diversity and inclusion program can have
Rating:Essay Length: 1,834 Words / 8 PagesSubmitted: December 7, 2013 -
Recruiting for Effective Management
RECRUITING FOR EFFECTIVE MANAGEMENT Table of Contents Cover Page ……………………………………………………………………………….… 1 Paper Presentation …………………………………………………………………………….… 3 Charts and Graphs ……..……..…………………………………………….…………….….… 10 Citations/References ………………………………………………………………….…..……. 12 Organizations today face many challenges. This statement has become a common catchphrase used to describe the profound changes being experienced in contemporary organizations. One of the most notable changes that has significantly impacted organizations over the last decade has been the growing acknowledgement that people are an organization’s primary asset. Managing people
Rating:Essay Length: 2,347 Words / 10 PagesSubmitted: December 8, 2013 -
Risk Management at Wellfleet Bank
1. Given its strategy, what kind of risks does Wellfleet Bank face? Credit Risk: The article states that "Wellfleet's management had identified both syndicated and leveraged loans to large corporate clients" (Mikes p.3) and "Leveraged loans were extended to companies that already had considerable amounts of debt" (Mikes p.3), so syndicated loans and leveraged loans will cause high risk of default. Operational Risk: As presented in the article that "The Group Credit Committee's authority was
Rating:Essay Length: 984 Words / 4 PagesSubmitted: December 8, 2013 -
Analyzing Roles of a Manager in the Functional Areas of Business
Analyzing the roles of a manager in the functional areas of business Sam Walton mentioned that outstanding leaders go out of his or her way to boost the self-esteem of their personnel. If people believe in themselves it is amazing what they can accomplish (Walton, 2013). Managers must oversee the daily functions and operations in the working environment. Identifying efficiencies and deficiencies allows managers to develop possible courses of actions in implementing best business practices
Rating:Essay Length: 771 Words / 4 PagesSubmitted: December 9, 2013 -
Canadian Blood Services
S w W11531 CANADIAN BLOOD SERVICES Ron Mulholland wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization
Rating:Essay Length: 3,397 Words / 14 PagesSubmitted: December 10, 2013 -
China's Smart Phone Market - Marketing Management
Executive Summary In recent years, China's smart phone market competition continues to intensify, the product concerned are also changed significantly, and more Smartphone on board list. I, as BlackBerry marketing manager, intend to expand its market in the Chinese market. According to the survey of Smartphone made in China compared with the overall mobile phone market, the smart phone having screen size bigger than 3.5 inch is more popular and having more demand among the
Rating:Essay Length: 2,225 Words / 9 PagesSubmitted: December 11, 2013 -
Management Styles in the Telecom Business
Management styles play a bigger role in any business setting. In Telecoms, management styles has played an even bigger role especially in the wireless telecommunication. Business have offered their businesss to consumers but through product differentiation, others have done well while others have lagged behind. In this paper, I am going to discuss the management styles that have been in use between the two giants of wireless communications in South Africa namely Vodacom and MTN.
Rating:Essay Length: 311 Words / 2 PagesSubmitted: December 12, 2013 -
Impact of Rfid on Supply Chain Management
Introduction Radio Frequency Identification (RFID) was initially developed for retail business purposes. However, since then it has developed potential for use in supply chain and warehouse management. MIT conducted the first research in this field Their study concentrated on both hardware and functional requirements of the new invention. The study also covered possible impacts on the logistics and operation inside the vicinity of a facility. This was discovered only when scholars such as Zelbst and
Rating:Essay Length: 2,385 Words / 10 PagesSubmitted: December 12, 2013 -
Management Case
1.0 Introduction The success of an engineering company is affected by everyone employed by the company from the technician on the workshop floor to the manager in the front office. This report aims to highlight the difference in skills required of the manager to that of the engineer and accountant of a small hydraulic engineering firm operating in Germany. The manager's role within this firm will be compared to the roles of the engineer and
Rating:Essay Length: 2,074 Words / 9 PagesSubmitted: December 14, 2013 -
Cross Cultural Management
You are an international/global team working in a project to develop residential and commercial properties that support eco living in Malaysia. Your team consists of designers from Korea, Malaysia, Sweden and Spain. 1. Using David & Ekelund (2004) framework on working in international/global teams, discuss 3 issues that the team will encounter in their course of working together. Provide specific examples. 1st issue The team will encounter conflict in leadership styles. The team member might
Rating:Essay Length: 459 Words / 2 PagesSubmitted: December 15, 2013 -
Time Management and Stress
Use the best practices shared by your classmates and from the text to create a stress management plan in the following table that you can implement immediately. Refer to Ch. 16 of Your College Experience to identify at least three areas of stress in your life. List these in the first column in the table below. In the second column, identify stress management best practices or techniques you can use to address the stressors you
Rating:Essay Length: 441 Words / 2 PagesSubmitted: December 17, 2013 -
General Electric Co Talent Management
General Electric Co. has become a company that is championed for its effective talent-management processes, which is considered by many to be a best practice for talent management. GE's technique consists of a formal, structured review process that works to drive success, "Session C" (Cairns, 2009). According to GE, "The purpose of Session C is to assess the leadership talent of the organization to determine the level of performance as well as potential strengths, development
Rating:Essay Length: 427 Words / 2 PagesSubmitted: December 17, 2013 -
Policies, Processes, and Methods of Operations Management at Harley-Davidson Motor Company
Introduction The role of operations management (OM) requires a great deal of responsibility. No matter the size or type of business, the technique and knowledge applied by an operations manager when planning, organizing, staffing, leading and controlling, can make or break a company (Heizer & Render, 2011). Harley-Davidson Motor Company is a prime example of a goods producing organization with a history of unstable performance and successful achievements all affected by OM role. The following
Rating:Essay Length: 2,487 Words / 10 PagesSubmitted: December 18, 2013