Computer Work

Everybody in this room has been chosen to work together on support team that I have put together. Before we start helping people out with their problems, I am going to go over a few things.

        The first thing that I want to talk about is the different levels of customer service. There are many levels of customer service. I’m going to go over these level with you.  These levels are; unacceptable, basic, good, world class, and trademark. The worst level of customer service a person can get is unacceptable. This is when the customer service tech has not done nothing toi help the person out with their problem. This level can range from the customer service tech being rude or disrespectful to not taking the time to help the person out. The next level is basic. With this level of customer service, the person calling gets the minimum standard. With the basic level of customer, service there is no place to complain about the service. It may not have been the best but it surely was not the worst. As well with the previous level, the customer service tech didn’t go out of their way to help the caller out. Then there is the world class level. This level is a big jump from the good level. The customers think the customer service tech did a good job at helping them out with the solution to their problem. With this level, the customer usually has a good vibe with the customer service tech. This bring us to the last and most important level of customer service. This level is the level that I want everybody to shoot for. This level is the trademark level. In this level, the customer is 100% satisfied with the service the customer support tech offered. All of the customer service techs that are at this level are good role moles for the other techs. This is the only level any customer service tech should want to be.  

        There is no reason why this team should not be in the trademark level. This should be a goal for all of the people on this team. Reaching this level means that you are doing your job correctly. In the end, we are here to help the customers with a solution to their problems the best we can.

        A desktop support technician has very important responsibilities and duties. Their jobs are very important to the company. They keep everything running well and when it is not, it’s their jobs to get it back up and running the way that it should be. Some of their duties include; assisting the staff with installations, configuring and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.   Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction. Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment. Ensure desktop computers interconnect seamlessly with diverse systems.

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