Process Flow for Clinics

Contents

1. Registration 2

2. Check-in 2

Inpatient (General and Maternity) 2

Outpatient 2

Emergency 3

3. Co-Pay/Fee Collection 3

4. Scheduling 3

Family Practice/Specialty Clinics 3

Physiotherapy 4

Surgery 4

1. Registration

• All patients must be registered before being checked in to the hospital

• Registration data will pass from the FDH database to And on a regular basis.

• Registration data will include patient demographic information as well as a picture of the patient

• Full registrations will be done for patients not found in the database

2. Check-in

Inpatient (General and Maternity)

• Patient is directed to the Admissions area of the hospital

• Registration clerk confirms that all registration fields are accurate

• If the patient is not registered, a full registration takes place

• Once registered, the patient is checked in as an admission to the hospital

• During check in the clerk collects fee if appropriate (see: copay/fee collection in Section 3. of this document)

• An armband is printed and attached to the patient

• Valuables are collected by the admissions clerk

o valuables form is printed and all valuables are documented

o the form is signed by the clerk and the patient

o a copy of the form is given to the patient and the original is scanned into Medfolio

o valuables are locked in the secure cabinet in finance

• Patients are transferred to the inpatient unit

Newborns

• Midwives and nurses on the maternity ward will register/check-in the new baby

Discharge

• Patients are discharged by nurses on the inpatient unit

• Patients with valuables must visit the Admissions department to collect their valuables

o The