Knowledge Management

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GRADUATE SCHOOL OF MANAGEMENT

MASTER OF MANAGEMENT

MGT 6660: KNOWLEDGE MANAGEMENT

PERSUADE THE SENIOR MANAGEMENT TO CONSIDER USING KNOWLEDGE MANAGEMENT TO SOLVE COMPANY’S PERFORMANCE

PUSPA TRIJAYANTI FIJRINA                G1633254

PREPARED FOR:

MR. ARIEF AMRON ARIFFIN

        Knowledge management becomes an important field in the learning process of an organization. Knowledge possessed by the organization must be able to provide progress for the organization itself. In order for the organization to survive, it is required that everyone in the organization share the knowledge. For that, it takes a strong management so that knowledge is rooted in every individual in the organization and does not just disappear with the support of infrastructure for information dissemination within the organization.

People and Knowledge

        There isn’t a company that grows and develops without human being driver in it. Humans have a role in functions in accordance with the capabilities and expertise of each. The ability to think and perform on every individual necessarily arise because there is knowledge, along with the skills and positive behaviors. The knowledge is dynamic; evolves over time according to what is seen, experienced, performed, heard, read and various other activities. It is a dynamic knowledge that enables companies to face business challenges.

        The situation will be changed when all the knowledge by each individual is not an integral part of the system and strategy to ensure the growth and sustainability of the business. Knowledge belongs only to a particular individual, when he or she is not available for any reason, all processes are disrupted or stopped entirely. Knowledge between individuals and corporate business mission is not aligned and not synergized or strengthened for the emergence of new ideas or innovation for the sake of business continuity of the company. What about the business challenges that arise in the coming years, how far the existing knowledge is able to overcome them. The worst thing is if a company does not have any knowledge to support the company's business continuity.

        To prevent such a critical situation, all knowledge in the company, especially critical ones, needs to be managed as well as possible. There should be a synchronization between the company's business strategy and objectives with existing knowledge to support it. All individuals in the company need to have the same passion about the importance of sharing knowledge. The knowledge that is in each person's head is as much as possible formed into a document for easy reading, understanding, understanding, use and further development for the benefit of the company and of course the individuals concerned. These knowledge based assets can generally be grouped into two categories: explicit knowledge and tacit knowledge (Nonaka and Konno 1998).