Fast-Food Feast Operations Management

Case: Fast-Food Feast

Chapter 1-Questions

1. How are in-store orders taken?

McDonalds-Orders are taken face to face at the counter

Kittys Café-Face to Face at the counter

2. Are the hamburgers prepared to order, or are they prepared ahead of time and delivered from a storage bin?

McDonalds- the hamburgers or prepared ahead of time and placed in a warmer.

Kittys Café-the hamburgers are prepared at the time of order.

3. How are special orders handled?

McDonalds- special orders are made at the time the orders are taken place

Kitts Café-special orders are made at the time the orders are taken place.

4. How are the hamburgers cooked?

McDonalds-McDonalds take their frozen patties and place them on a timed griller

Kittys- Kittys hamburgers are made with fresh ground beef and place on top of the grill

5. How are the hamburgers assembled?

McDonalds-hamburgers are prepared in an assembly line form. Burgers are placed on a wrapper and passed down for cheese, lettuce, and tomatoes are whatever the toppings of choice are the wrapped.

Kitty Café-the hamburgers are assembled to order meaning the toppings are placed on the burger by one person.

6. Is a microwave oven used in the process?

McDonalds- Yes there is a microwave used in this process

Kittys Café- No there's not a microwave used in this process

7. How are other common items, such as French fries and drinks handled?

McDonalds- French Fries are precooked in a deep fryer then place under a warmer. Customers are allowed to choose their choice of drink from a drink machine

Kitty Café- French Fries are cooked to order. Only can drinks are sold.

8. Which process is the most efficient and why? If a Company's goal is to provide quick service I think the most efficient process would be to prepare the food ahead of time and to use the assembly line process. This way they can get their customers out in a timely manner also it will most likely be less cost efficient.

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