Dinteman Company Case

Dinteman Company is a company that uses industrial machinery and equipment manufacturer that has a large production department. They also have a repair and maintenance department that has become more costly over the years. The rise in the cost for this department has been due to the lack of communication and efficiency between the repair and maintenance department and the production department. Management has been forced to find new a new system to make the cost of the repair and maintenance department to go down. They will do this by listing the data items that are important to both departments. Then they will also determine the number of copies of work orders there should be and how they will be distributed.

The data items for the production department are the service requests they need, the time they need to be done, how long each repair will take, report of the finished work, and the cost of the parts needed. The data items needed for the repair and maintenance department would be the time they need it done by, the cost of the repair, and service request. To make sure that the job gets done right and more efficient there will need to be a minimum of 4 copies of the work order for each department. The production department would need to fill out a work order, keep a copy and give it to the repair and maintenance department. The repair and maintenance department will keep a copy and approve an estimate of the work, keep a copy (cost and time) and send it back to the production department. Then the production department will either approve or not approve of the work order and keeps a copy. If approved they send it back to the repair and maintenance department to get the work started (where they kept a copy of the approval). If they do not approve it, then they would adjust the service request, keep a copy, and send it back to the repair and maintenance department. A disapproval will start the process again. Once approved the work will be done, and the work