Deutsche Bank - Bank Research for Managment

Deutsche bank Case.

In the case of Deutsche bank the management was looking for ways to improve process controls. They wanted to make their company more efficient and effective. To this Deutsche bank wanted to implement some form of statistical control to help make this possible. Deutsche bank as one of the world largest insurance companies wanted to gain a leg up in an increasingly competitive insurance. Deutsche bank had 6 separate divisions as seen as on the chart below.

Is Statistical process control appropriate?

This question arise with any and every business that want to improve their production process. So the answer to this question is yes but with a caveat. The caveat is that this Statistical process control is not mutually beneficially for all divisions especially for a large company with multiple divisions such as Deutsche bank has. Divisions such as New policy set up and customer problem resolution will greatly benefit from his process as this will eventually help make their job easier as more customers will be able to be processed without any errors. Further this will have an immediate benefit on Deutsche bank bottom line as more customers will be able to be processed and less resources (workers) will have to used to fix erroneous policies. Also this will help eliminate divisions such as the double keys entry that doesn’t directly provide an additional value to the process other than making sure policies are not erroneous. Other divisions will not see these great and immediate effects such property insurance services and life insurance operations. In the future it may be beneficial to have this divisions under statistical process control but especially for a major company just starting to experiment/ implement these process controls, its most helpful to start off simply such as only trying this new process ideas in one or two divisions at max first. Implementing this ideas in all divisions will only confuse workers/ and managers as they are only started to getting to know these measures and how to use them, and if they provide any benefit at all to the company’s bottom line. As I was reading the case study it seemed that once this great idea become companywide all the divisions wanted to implement these ideas but I say that wasn’t such as a good idea for the reason I mention before.

How do you address implement challenges?

Now as I mention before in regards to this case that one way to address implementation challenges is to make this process as simple as possible. By implementing these ideas in one or two divisions at most in the beginning will help this. Adding all of these ideas to all 6 divisions will make everything very confusing and literally 6 times the problems when compared to do implementing in one division at a time. Further another big

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