Using Technology for a Cohesive It Infrastructure and to Provide an Increased Level of Support
Autor: andrew • November 9, 2013 • Research Paper • 2,536 Words (11 Pages) • 1,210 Views
Using Technology for a Cohesive IT Infrastructure and to Provide an Increased Level of Support
Managerial Applications of Information Technology – MIS535
DeVry University, Keller Graduate School of Management
April 20, 2013
Table of Contents
Abstract 3
Brief Company Background 3
Discussion of Business Problems 4
High Level Solution 5
Benefits of Solving the Problem 5
Business/Technical Approach 7
Business Process Changes 7
Technology or Business Practices Used to Augment the Solution 8
Conclusions and Overall Recommendations 9
High-level implementation Plan 10
Summary of Project 12
References 14
Using Technology for a Cohesive IT Infrastructure and to Provide an Increased Level of Support at ABC Corporation
Abstract
The business problem to be solved is how to use technologies to improve IT processes and response time in order to provide an increased level of support to the internal end users all while balancing the overt need to provide users with a responsive service with operational efficiency and budgetary constraints.
Brief Company Background
ABC Corporation (ABC) has built a business out of providing engineering, consulting, construction, and operations services. The company counts public and private entities among its global customer network. Founded in 1947 as a partnership between three engineers, incorporated in 1970, ABC has expanded from its original role in water-treatment technologies to provide services in environmental management, transportation development, and facilities design. ABC provides lasting and integrated solutions in environmental management, water treatment and supply, energy, wastewater treatment, and hazardous waste markets to government, public, and private clients worldwide. The employee-owned company operates about 120 offices with more than 5000 employees globally. The company has grown in size and has diversified their business by not only hiring employees but also buying out other companies. By virtue of this rapid growth, the
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