Organization of Travel Industry

Introduction

In a business, management is complex because:

- The nature of a business's work is varied and complicated.

- The essence of business management is to manage people and people are difficult.

- The business environment is constantly changing day by day.

Only one person can not keep the continuous impact on the management object as well as achieve the goal of enterprise management but we need to separate the work for different level of managers. These managers are classified in a hierarchy of authority, and perform different tasks.

The role of a manager in organization is divided into three main level:

I. Top-Level Manager

II. Middle-Level Manager

III. First-Level Manager.

I. Top-Level Manager

        A. Definition

The first level of management is called top level management or senior management or executives.

Top level manager hold the most responsibilities for the operation of the entire firm.

Roles depend on the actual job titles such as Chief Operating Officer (COO), Chief Executive Officer (CEO), Chief Financial Officer (CFO), President, or Vice President.

Their leadership role can extend over the entire organization or for specific divisions such as finance, marketing, human resources, or operations.

        B. Responsibilities and duties

Mobilization of outside resources

Overseeing the accounting department

Selecting preferred suppliers

Setting strategy and direction

Modeling and setting the company’s culture, values, and behavior

Building and leading the senior executive team

Allocating capital to the company’s priorities

II. Middle-Level Management

        A. Definition

Middle management is the intermediate management below Top-Level Manager and linked between the senior management and the lower (junior) levels of the organization.

Middle-level managers devote more time to organizational and directional functions than Top-Level managers.

A Middle-Level Manager's job titles include: General Manager, Plant Manager, Regional Manager and Divisional Manager.

        B. Responsibilities and duties

Implementing company strategy in the most efficient way.

Administrating the work process.

Making sure it is compliant with organization's requirements leading people and reporting to the highest level of management.

Due to involvement into day-to-day running of a business, middle managers have the opportunity to report valuable information and suggestions from the inside of an organization.

III. First-Level Manager

        A. Definition

First-Level Managers are also called First-Line Managers or Supervisors. They have job titles such as Office Manager, Shift Supervisor, Department Manager, Store Manager, Crew Leader