Is Knowledge a Product or Service?

TOPIC: Knowledge - A Product or a Service?

If knowledge is what you say, not what you see, it can be viewed as a service. If knowledge is codified and packaged as a mass-marketed item, it is viewed as a product. Many legal experts want knowledge-based systems to be considered services to avoid the strict liability associated with products.

In your opinion, is knowledge a product or service? Explain your answer and provide any examples you can think of

Most of case knowledge will be consider as service, because knowledge is not tangible production. For example, when you seek some legal help for a lawyer, the money you paid is the price of information or knowledge; we can think it as a commercial trade in the form of intangible exchange. If the knowledge is codified in book or software, I intend to attribute knowledge to product due to the existence of clear structures. Knowledge as a product allows organizations the additional flexibility to protect the knowledge as their own.

Part A: What ethical and legal policies and key practices are in use in your organization?

PartA:In my company, everybody have to sign ethical & social responsibility and information security policy during orientation. For our purchasing department, there is procurement policy, ethical and responsible sourcing policy signed by all. We have a Supply Chain Code of Ethics that is posted in each office/cubicle and all meetings rooms.

Part B: How have these policies and key practices been applied to information management?

PartB: Everybody needs to sign the agreement at first day whenthey start work at the company. HR monitors compliance and access to the company computer or network may be denied if the policy training is not completed within the time frame given. The company’s shared

...