Communication Process Model

Assignment 1.1: Communication Process Model

Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below.

Situation #1

Who was the sender?

The sender of the message was my supervisor.

Who was the receiver?

In this case, I was the receiver.

What was the message?

The message was about a meeting location, and how to get there.

What channel was used to send the message?

The manager used a private conversation, in person as the channel

What was the misunderstanding that occurred?

I was not given the floor number, and wound up being late to the meeting.

How could the misunderstanding have been avoided?

I should have confirmed not only the meeting room, but the floor as well.

Then answer the following questions:

1. What did you learn about the communication process from this activity?

I learned that when giving direction someone cannot assume the receiver knows all the details. I also learned as the received, you should ask more questions to confirm you have everything needed.

2. What seemed to be the main causes of the misunderstandings?

The main cause of the misunderstanding was that I assumed the meeting would be help on the same floor our office was located on. My supervisor assumed I knew the meeting room on our floor was way too small

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