A Difference Between Good Manager and Great Manager

Most of the institution whether big or small generally do have some sort of manager. A difference between good manager and great manager is that the great manager not only takes care of his client’s but also his employee. A skillful manager keeps his employee as a well-oiled machinery where everyone knows what part they have to play, at the same time if there is role-reversal it won’t affect the operation. Manager has to lead by example. If manager doesn’t respect its employee how can he expect his employee to respect the client? Managers in some organizations have brought out best out of the employee and gave them confidence to move ahead within organization.

I have seen lot of institution were managers are not open to any suggestion from employee  and sometime they think their authority will be undermined if they implement the suggestion even if it is a very good one. Some managers think that employee will take advantage of them if they get involved with employee and so they keep safe distance from employee but in doing so they hurt the chain of communication very badly. Some manager implement half-baked ideas and when it doesn’t go according to plan they make employee as scape goat instead of standing up and taking responsibilities. Few of them are never ready to take any blame for failure and instead of correcting the problems they just try to throw it under the carpet.

I was manager for well-respected organization for 5 years in hospitality industry. Every day was a new learning experience and there was never a dull moment. Change in technology along with new rules and act has made a job challenging. Employee were backbone of my organization and I made sure all employee are aware of this fact. I always appreciated the employee who did some extra work or did something good or went above his normal duty to make guest stay satisfactory. In recent years I have observed that mangers especially the young one take this for granted and do not appreciate their employee. A simple “thank you” note or a candy or guidance regarding study in their work related field goes long way than people think. The feeling of unappreciated is the number 1 reason for leaving the job and not the salary.

In my organization we had role-reversal days where one employee from one department goes and works in another department. This experiment left an everlasting impression on the mind of the employee and they found the new respect for the work done by another department that was lacking before. This also helped in better communication between departments and they became more conscious about the problem faced by other department. This also created some great multi-tasking employee who can smoothly function in both department if there was any shortage.

...