Babok

Delivery Approach: (Important)

Approach – top down – senior level overall impact, bottom up- individual process or sub-processes in smaller parts, people centric – principle change to activities or work flow, IT centric – Process automation

BA scope:

Change sponsor – The individual or group who has the ultimate responsibility to legitimise a change

Change targets – Customer – BPM is customer centric, so customer is a part of BPM initiatives to validate effectiveness of process change which inturn minimises risk of failure

Regulator – Change due to changes in regulations on public safety, transparency etc.

Process owner – authority to make final decision

Process participants – directly or indirectly involved in designing of the process

Project manager – Accountable for delivery and driving decisions

Implementation team – BPM initiative into functioning Business process

BA Position ( Important)

Process Architect – modelling, analysing, deploying, monitoring and continuously improving business process

Process analyst – detailed knowledge, skills of all processes and interest in optimization and performance improvement

Process modeller- captures and documents business processes

 BA Outcomes

Business process models – current state (before changes) and future state (incorporated with changes)

Business rules – guides business processes and controls behaviour of the business.

Business performance measures – parameters used to identify process improvement opportunities such as quality, time cost, agility, effectiveness etc

Business decisions – specific kind of activity that determines which set of actions will be acted upon by the business

Performance process assessment- continuously measure and monitor performance of targeted business processes.

Frameworks, methodologies, and techniques (Important)

Frameworks – ACCORD, Enhanced telecommunication Operations Map (eTOM), government strategic reference model (GSRM) etc

Methodologies – Adaptive case management (ACM) , Business process re-engineering (BPR), continuous improvement (CI) , Lean, Six Sigma etc

Techniques – Cost analysis, critical to quality, cycle time analysis etc

Underlying competencies

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