People's Behaviour

According to the case “Balancing expectations of superiors and subordinates”, Andrew is an assistant manager who worked over the last six months in Myer city store. However, his efforts in the management training program were obvious not satisfied and approved by his superior, David. The main concept that will apply in this paper is the expectancy theory. Expectancy theory is a motivation theory premised the concept that work effort is spark off a specific behaviours, and people are firmly convinced that will bring about expect outcomes(Steven M, Mara O, Tony T, 2010). Accordingly, this paper will first use the expectancy theory to analysis Andrew’s motivation in working for the Myer city store. Equally important that is some possible suggestion and solution will be offer in this paper.

In the first place, Motivation is psychological feature to give people reason, stimulation and enthusiasm that arouses people to action for a specific and desired direction (Wendy P., 2010). An motivated employee is willing to utilize a definite level of effort, and persist a certain period in order to a specific outcome(Steven M., Mara O., Tony T., 2010). In the case, Andrew has motivation to be a potential senior manager, this target is the reason stimulate he to work hard toward the goal. Furthermore, expectancy theory illustrates that individuals be aware of motivated if the three concepts are perceived. The first is expectancy, which is the relationship of personal expenditure of effort with a satisfactory level of performance. The second is instrumentability, means people’s performance level will lead to a specific outcome. And the last is valence that is the outcome achieved is personally valued (Thinking made easy, 2008).

From aspect of the effort to performance expectancy, “it is the belief that some people's effort will lead to attainment of desired performance goals. This belief, or perception, is generally based on an individual's past experience, self confidence (often termed self efficacy), and the perceived difficulty of the performance standard or goal”(Richard W. , 2002). The case provides some samples to indicate the theory. When Andrew was a casual and then part-time employee, he has excellent knowledge of home electrical products that can introduce to purchasers. He also has a good manner when give services to customers. Due to Andrew’s good self efficacy, his efforts that drive he has an outstanding performance in dealing with consumers. This is the situation that sufficient level of efforts will bring a desired performance level. In addition, at the beginning of Andrew’s six months management training program, he has high morale and confidence to be a potential senior manager. He was very treasured the opportunity and he want to demonstrated his ability. All of his efforts will impel him to a high level of performance. As a matter of fact, Andrew had worked harder than he was a part-time

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