Operational Analysis

This part describes about the role of technology and communication in the success of the bank. Therefore, this report describes the situational analysis with regard to information and communication technology. It also observes factors and determinants that affected the growth of the bank. We can briefly observe a couple of criticisms from the government as well as the public with regards to the recent strategic actions of the bank.

The use of technology in the delivery of banking services is becoming increasingly prevalent as it is being employed to reduce costs and eliminate uncertainties. This research investigates the role that technology plays in Australian banking and its impact on the delivery of perceived service quality. Using the Hemmasi et al. importance-performance grid, results indicated that consumers have perceptual problems with some aspects of electronic banking. Some strategic implications are discussed. In addition, technological developments that brought greater Internet access, instant access to financial news across the world and the "explosion" of business education rapidly expanded the reach of new financial products. Very quickly, an economic landscape of cheap debt and consumer spending that had fomented rapidly rising asset values, an

unprecedented increase in the use of debt, severe misconceptions about the intrinsic risks involved and an unhealthy embracing of leverage to pursue assets rising in value spread across the globe.

Microsoft Net framework: In the present scenario, the importance of information and communication technology is crucial in situational analysis of any organization, as it reveals the state of operation and growth strategy of that organization.

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