Management Control

Results control Action control Personnel control Cultural control

Organisational design decentralised direct self-regulating group dynamics

Action driver management management employee employee

Objective preventive Preventive and detection preventive preventive

Power mix hard soft soft

Pre-conditions :

1. Quantitative measurements yes Yes Yes yes

2. Levels of influence/controllability employee determinant management determinant employee determinant mix

3. Result determination

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Organisational design and action drivers

Results and action controls are management directed to a large extent wherein leaders set the objectives and protocols and operational executions are cascaded downwards. Employees are delegated the authority and are empowered so that goals are delivered through performance measures. Personnel control methods are based on employees’ self-regulation and self-motivation to ensure adherence to company practices and expectations. Cultural controls depend largely on group dynamics...