Business / Fabrics Case
Autor: sandye_t 17 May 2012
Words: 687 | Pages: 3
A. This case pointed out some nontraining needs. How would you deal with them? Why is this important?
Non-training needs are an essential part of understanding where an organization is failing. It is apparent in this case that the supervisors had no proper training in the supervisory level. This is leading to complaints by employees, and customers. In order to deal with them, I as the owner first would have a meeting with all supervisors to explain the seriousness of the situation and the complete lack of professionalism that they are exhibiting. Thereafter, I would require each to attend a training seminar of some sort in order to understand the proper way in dealing with employees and customers. I think the owner is taking the proper steps to try and alleviate the issues that have now been exhibited by the supervisors by attempting to have a consultant come in and try to understand the problems and see if proper training can occur to alleviate the problem with the supervisors. This is important to ensure that employees who are so beneficial to the company do not quit because of the individuals in the supervisory role. Further, this is most important to ensure that customers are happy, are not being impacted by the supervisors’ wrath and are being treated with respect to ensure that they are returning customers.
B. Were the correct people involved in this process?
The correct people were involved in this process. The evaluator was involved, as were the mandatory supervisors. The only concern that I do have about the process is that I felt like the owner should have maintained more involvement in the process. Furthermore, he should have been reviewing the training program on a constant basis to ensure the needs of the company were being continuously met during the training. It would be important to maintain a consistent schedule to ensure the training would be completed in a timely manner. I also believe that the employees, who were not in a s...