Describe Operation of Retail Store (a Convenient Store)

Describe operation of retail store (a convenient store).

1) What are the process steps?

2) What are the main inputs?

3) What are the main outputs?

4) How customer judges quality of the store? Why these important?

5) How can technology be used to improve performance?

solution:

1) The process steps:

Plan the strategic locations

Plan the consumer needs

Purchase orders to fill inventory

Manager and control inventory

Manager manpower

Manage customer needs

Store inventory

Supply chain management

Fill shelves

Maintain machines

2) The main inputs:

Manpower

Seller

Cashier

Managers

Cleaner

Organizer

Inventory

Goods

Drinks

Food

Newspapers

Technology/Equipments

Cashier machine

Tea/Coffee makers

Refrigerators

cupboards