Classifying Organizations

Culture of the Ritz Carlton:

Classifying organizations and understanding their cultures depends on analyzing its cultural dimensions, (Attention to details, Outcome Orientation, Innovation and Risk taking, Stability, Team orientation, Aggressiveness, and People orientation.)

Starting with the first dimension, when talking about the Ritz Carlton, A very important aspect should be kept in mind, is its very high focus and attention to precise details. The Ritz pay close attention on how their product and service is served and the quality of both the product and service, as well as the quality of how they are delivered

Moving on to the second dimension which is the outcome orientation, if any person goes to the back stage of this organization, this person can immediately tell that the Ritz’s main focus is the outcome and the final product/service that they are delivering. This organization does not care how this product/service is created, or what did the employees go through when creating it, or the pressure impact on the employees within the organization. Their main goal is the outcome.

Like what have been mentioned earlier about the Ritz and their main focus on outcome, this organization has actually balanced this dimension, with another dimension which is having a people oriented culture. What makes Carlton unique is that even it pushes its employees hard onto accomplishing their tasks, but at the same time, they are taken into considerations within decisions, as well as good employees are pampered enough, and this is a great type of motivation.

The fourth dimension is the Innovation and Risk taking, the Ritz culture is a very natural and authentic culture, and taking risks or innovating is not one of the things that they actually believe in. It’s a very routine culture, to an extent that a specific type of meal you will have in the Middle East, you can exactly have it without differences in China.

Digging through the fifth dimension which is Stability we can tell that the Ritz, have maintained their stability from day one. Their status quo was taken into consideration within every single decision that they have took.

The last two dimensions came as a two way street in this organization. Meaning that, in this organization employees are taught in groups and this gives a very high team spirit, but at the same time, there is a type of aggressiveness among the employees in the organization and any person can sense this competition from the moment they walk into the hotel, how the employees compete towards him/her.

Importance of the culture:

At this stage we can tell that this culture is old, big, and with a great historical background, leading to a conclusion that it’s a strong culture, Hence such type of cultures have a great importance factors, and if we star listing them we can go on forever, therefore we are going

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